APAC Service Delivery & Logistics Specialist

Rapiscan Systems, Inc.; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Rapiscan Systems, Inc. in Sydney is seeking a Service Operations and Logistics Coordinator to support the APAC Service Operations team with a balanced focus on service coordination and logistics coordination.

You will oversee day-to-day logistics, scheduling, documentation, RMAs, inventory, and reporting to ensure service commitments are met. The role requires strong customer communication, attention to detail, and timely updates in systems.

Qualifications

• Associate degree or equivalent combination of education and practical experience required.
• Bachelor’s degree preferred (Business, Foreign Trade, Finance, or Supply Chain).
• Proven experience in customer service, service coordination, logistics coordination, transport management, material handling, spares support, technical support, supply chain operations, or similar operational coordination preferred.
• Experience with purchase orders, RMAs, inventory management, shipment tracking, customer invoicing support, or service management systems preferred.
• Solid understanding of international shipping and import/export procedures.
• Strong organizational, analytical, problem‑solving, and follow‑through skills with high attention to detail.
• Excellent written and verbal communication skills, with the ability to work effectively with customers, field teams, management, Finance, and cross‑functional partners.

Responsibilities

• Serve as primary point of contact for Cargo and Detection service customers; respond to inquiries and coordinate maintenance activities.
• Support scheduling, field communications, work order updates, service call documentation, and follow-up actions.
• Maintain accurate updates in service systems including customer communications and billing information.
• Provide guidance on transport planning, customs procedures, and issue resolution.
• Coordinate day-to-day logistics operations: transport scheduling, shipment tracking, and documentation.
• Prepare and maintain shipping documentation and manage transport bookings with carriers.
• Create, receive, and process material requests including project/spares orders and invoices.
• Monitor and manage spares orders, purchase orders, invoicing support, and backlog status.
• Ensure compliance with international customs regulations and import/export documentation.
• Manage returns and RMAs within systems including warranty verification and invoicing when applicable.
• Support consignment stock reporting and inventory audits.
• Track service assets and field tools; coordinate calibration and returns.
• Provide general support across spare parts supply chain activities.

Skills

Customer service

Service coordination

Logistics coordination

Communication skills

Attention to detail

Cross-functional collaboration

Time management

Education

Associate degree

Bachelor's degree

Tools

MS Dynamics / D365

BI

ServiceMax

Job description

Rapiscan Systems, Inc. in Sydney is seeking a Service Operations and Logistics Coordinator to support the APAC Service Operations team with a balanced focus on service coordination and logistics coordination.

You will oversee day-to-day logistics, scheduling, documentation, RMAs, inventory, and reporting to ensure service commitments are met. The role requires strong customer communication, attention to detail, and timely updates in systems.