APAC Customer Success & Operations Specialist

Corning; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Job summary

Corning in Melbourne is seeking a Customer Care Coordinator to act as the primary interface for assigned customer accounts, handling orders, quotations, deliveries and inquiries. You will work with SAP, CRM systems, and collaboration tools to ensure accurate documentation and timely communication.

Ideal candidates have 2+ years in manufacturing/logistics or customer care, with strong interpersonal skills and proficiency in Excel.

Qualifications

• Excellent interpersonal skills including both written & telephone communications.
• Microsoft Office skills (particularly Excel)
• Knowledge of manufacturing/ transport logistic processes
• SAP experience
• Experience in Microsoft Teams
• Experience in Service Cloud/Salesforce

Responsibilities

• Sales Order Entry from Customer Purchase Orders
• Quotations (Internal and External)
• Customer complaint handling
• Manual Export Documentation if required
• Monitor Customer Deliveries
• Proactive management of customer orders from PO placement to Delivery
• Creation and maintenance of customer specific reports
• Updating of Customer Dossiers
• Creation of New Customers, New Ship To and Bill To Creation
• Internal and External communication with customers, plants and sales teams
• Creation of SAP Material numbers when required
• Raise and monitor Customer Notification for Quality Issues
• Maintain Customer Pricelists

Skills

Interpersonal skills

Written communication

Telephone communication

SAP experience

Excel

CRM experience

Tools

SAP

Microsoft Teams

Salesforce/Service Cloud

Excel

Microsoft Office

Job description

Corning in Melbourne is seeking a Customer Care Coordinator to act as the primary interface for assigned customer accounts, handling orders, quotations, deliveries and inquiries. You will work with SAP, CRM systems, and collaboration tools to ensure accurate documentation and timely communication.

Ideal candidates have 2+ years in manufacturing/logistics or customer care, with strong interpersonal skills and proficiency in Excel.