APAC Customer Success Lead, Finance SaaS (Hybrid Perth)

Locus Robotics; Launceston; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid setup from Perth office

Gym membership and home office stipend

Birthday leave and extended leave

Employee & Family Assistance Programme

Professional development support

ESG initiatives participation

Quarterly Town Halls

Job summary

Prophix Australia is seeking a Customer Success Manager to own a strategic portfolio of mid-market and enterprise accounts, collaborating with Sales, Professional Services, Product, and Finance teams to drive adoption and ARR growth.

You will manage executive-level conversations, deliver value through tailored success plans, and lead renewal cycles with autonomy across a hybrid Australia-wide setup.

Qualifications

• 5+ years in Customer Success, Account Management, or similar in SaaS/enterprise software.
• Proven ability to build executive-level relationships with CFOs and senior stakeholders.
• Strong analytical skills translating data into proactive actions for retention/growth.
• Ability to manage a complex, high-volume book of business with autonomy and discipline.
• Exceptional communication and presentation skills for executive audiences.
• Comfortable using AI tools responsibly to support research, drafting, and data review.
• Collaborative mindset across all levels of an organization.
• Able to learn new tools and adapt as technology evolves.
• Curious and open to new approaches, continuously improving.
• Must have the right to work in Australia without sponsorship.

Responsibilities

• Own a portfolio of strategic accounts end-to-end as primary contact for senior finance leaders.
• Build and execute tailored success plans to drive adoption, value realization, and customer maturity.
• Lead full renewal cycle including risk ID, commercial conversations, and executive alignment to protect/grow ARR.
• Partner cross-functionally to resolve escalations and surface expansion opportunities.
• Identify growth opportunities within accounts and collaborate with Customer Sales.
• Voice the customer internally to shape product, marketing, and leadership decisions.
• Gather and synthesize customer intelligence to support forecasting and QBR prep.

Skills

Executive relationships

Analytical skills

Communication skills

Autonomy

Collaboration

Learning new tools

SaaS knowledge

Right to work Australia

Job description

Prophix Australia is seeking a Customer Success Manager to own a strategic portfolio of mid-market and enterprise accounts, collaborating with Sales, Professional Services, Product, and Finance teams to drive adoption and ARR growth.

You will manage executive-level conversations, deliver value through tailored success plans, and lead renewal cycles with autonomy across a hybrid Australia-wide setup.