APAC Partner Success Manager - Resell (Hybrid/Remote)

NICE; Sydney; Hybrid; AUD 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Zusammenfassung

NiCE is seeking a Manager, Partner Success – Resell, APAC to lead partner success activities across the APAC region, focusing on resale partners and end customers. You will collaborate with Sales, Support, Product, and regional leadership to drive adoption, value, and a consistent partner experience.

The role requires 7+ years in related roles, strong communication, and the ability to travel up to 30% across APAC. The NiCE-FLEX hybrid model offers 2 days in the office and 3 days remote.

Qualifikationen

• 7+ years in Partner Success, Customer Success, Channel/Reseller Management, Account Management, or a related customer-facing role.
• Experience supporting partners and customers across APAC markets.
• Strong communication, stakeholder management, problem-solving, and execution skills.
• Ability to travel up to 30% across APAC to meet with partners and customers.

Aufgaben

• Regional Partner & Customer Management: Manage day-to-day Partner Success engagement for APAC resale partners and track health and adoption.
• Partner Success Execution: Coordinate enablement, onboarding, business reviews, and adoption activities.
• Relationship Management: Develop trusted relationships with APAC resale partners and customer-facing stakeholders.
• Partner Enablement & Regional Advocacy: Support enablement activities, share feedback, and tailor messaging for APAC needs.
• Cross-Functional Collaboration: Align with regional leadership and cross-functional teams on goals and execution.
• Operational Excellence: Drive consistency in engagement models and ensure high-quality execution of programs.

Kenntnisse

Partner Success

Customer Success

Channel/Reseller Management

Account Management

Stakeholder Management

Communication

Problem Solving

Travel

Jobbeschreibung

NiCE is seeking a Manager, Partner Success – Resell, APAC to lead partner success activities across the APAC region, focusing on resale partners and end customers. You will collaborate with Sales, Support, Product, and regional leadership to drive adoption, value, and a consistent partner experience.

The role requires 7+ years in related roles, strong communication, and the ability to travel up to 30% across APAC. The NiCE-FLEX hybrid model offers 2 days in the office and 3 days remote.