APAC Partner Success Manager — Hybrid/Remote

Playvox; Sydney; Hybride; AUD 140 000 - 190 000; Plein temps

Résumé du poste

NiCE is seeking a Manager, Partner Success – Resell for the APAC region. The role focuses on supporting resale partners and their customers, working with Sales, Support, Product, and leadership to drive adoption, value, and a high-quality partner experience.

You will manage partner enablement, onboarding, reviews, and adoption activities, ensuring timely follow-up and ownership. A hybrid model applies with up to 30% travel in APAC.

Qualifications

• 7+ years in Partner Success, Customer Success, Channel/Reseller Management, Account Management, or a related customer-facing role.
• Experience supporting partners and customers across APAC markets, with an understanding of regional business practices and customer expectations.
• Strong communication, stakeholder management, problem-solving, and execution skills.
• Demonstrated ability to influence cross-functional teams and drive outcomes in a matrixed, regional organization.
• Ability to travel up to 30% across APAC to meet with partners and customers, attend business reviews, and support regional initiatives.

Responsabilités

• Manage day-to-day Partner Success engagement for APAC resale partners, ensuring partners are equipped to deliver value to their customers.
• Build strong working relationships with regional partner contacts, customer-facing teams, and internal stakeholders across APAC.
• Track partner and customer health, adoption, enablement needs, and escalations to support retention, growth, and customer satisfaction.
• Support partner success plans aligned to APAC business priorities, customer outcomes, and regional growth objectives.
• Coordinate enablement, onboarding, business reviews, and adoption activities to help partners serve customers effectively.
• Identify risks, remove operational blockers, and escalation issues appropriately to protect partner and customer relationships.

Connaissances

Partner Success

Customer Success

Stakeholder management

Cross-functional collaboration

Travel readiness

Description du poste

NiCE is seeking a Manager, Partner Success – Resell for the APAC region. The role focuses on supporting resale partners and their customers, working with Sales, Support, Product, and leadership to drive adoption, value, and a high-quality partner experience.

You will manage partner enablement, onboarding, reviews, and adoption activities, ensuring timely follow-up and ownership. A hybrid model applies with up to 30% travel in APAC.