APAC Multilingual Support Specialist

WEX Inc.; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

WEX Inc. is seeking a Customer Service Advisor to handle high-volume inbound calls in a fast-paced environment. You will strive for first-contact resolution while delivering exceptional service to APAC customers in Cantonese, Mandarin and English.

The role requires reliability, structured scheduling, and the ability to work a rotating roster across Australia, Guam, Saipan, Singapore and Hong Kong. Proficiency with Salesforce and Genesys is preferred.

Qualifications

• Experience in a high-volume BPO or corporate call center environment.
• Native or professional-level multilingual capabilities in Cantonese, Mandarin and English.
• Strong understanding of call center metrics (AHT, FCR, Adherence) and roster adherence.

Responsibilities

• Answer inbound inquiries efficiently, resolving issues at first contact.
• Deliver culturally nuanced customer service across APAC in required languages.
• Solve complex requests using knowledge of WEX products and services.
• Maintain schedule adhesion, availability and wrap-up times during hours.
• Take ownership for customer-centric resolutions and loyalty.

Skills

Multilingual Cantonese/Mandarin/Eng

Call center metrics (AHT/FCR/Adherence

Analytical skills

Excellent communication

Team collaboration

Salesforce/Genesys/GWS/MS Office

Tools

Salesforce

Genesys

Gmail/Google Workspace

Microsoft Office Suite

Job description

WEX Inc. is seeking a Customer Service Advisor to handle high-volume inbound calls in a fast-paced environment. You will strive for first-contact resolution while delivering exceptional service to APAC customers in Cantonese, Mandarin and English.

The role requires reliability, structured scheduling, and the ability to work a rotating roster across Australia, Guam, Saipan, Singapore and Hong Kong. Proficiency with Salesforce and Genesys is preferred.