APAC Deployment & UC Support Engineer

voss-solutions.com; Australia; Remote; AUD 110,000 - 150,000; Full time

Job summary

VOSS Solutions is seeking a Deployment & Customer Service Engineer for APAC to lead deployment projects and provide ongoing technical support across UC platforms.

Based in Australia, the role requires coordinating with global teams, delivering successful outcomes, and maintaining high levels of customer satisfaction. You will work across Teams, Webex, Zoom, and cloud services, with opportunities for on-call support rotation.

Qualifications

• 5+ years in technical service delivery, deployment engineering, or UC operations.
• Strong experience with Microsoft Teams, Teams Phone, Cisco UCM, Webex and Zoom and associated infrastructure.
• Experience with Azure, AWS, REST APIs, Linux and cloud-native technologies.
• Working knowledge of Python, SQL and application troubleshooting.
• Strong networking knowledge including routing, firewalls, packet analysis and security concepts.

Responsibilities

• Participate in discovery workshops, requirements gathering and solution design.
• Deploy and configure VOSS UC solutions including Microsoft Teams, Teams Phone, Cisco UCM, Webex and Zoom.
• Produce implementation documentation, designs, deployment plans and change records.
• Perform testing, UAT, cutover and go-live activities.
• Work with Project Managers, Architects and Customer Success teams to deliver projects successfully.
• Deliver customer training and operational handover.

Skills

5+ years in service delivery

Deployment engineering

UC operations

Microsoft Teams

Teams Phone

Cisco UCM

Webex

Zoom

Azure

AWS

REST APIs

Linux

Python

SQL

Networking

Documentation

Customer communication

Education

Degree in Information Technology

Tools

SBCs Oracle

SBCs AudioCodes

SBCs Ribbon

Job description

VOSS Solutions is seeking a Deployment & Customer Service Engineer for APAC to lead deployment projects and provide ongoing technical support across UC platforms.

Based in Australia, the role requires coordinating with global teams, delivering successful outcomes, and maintaining high levels of customer satisfaction. You will work across Teams, Webex, Zoom, and cloud services, with opportunities for on-call support rotation.