Outbound Support Specialist: Customer Experience Pro

Seek.Com.Au; City of Melbourne; On-site; AUD 42,000 - 54,000; Full time

Job summary

Seek is seeking a Customer Service Consultant in Melbourne to handle high-volume outbound calls, guide clients through the ordering process, and ensure an exceptional customer experience. You will switch between calls, systems, and inboxes while meeting KPIs.

The role combines phone-based engagement with administrative duties, requiring a confident phone manner, strong communication, and adaptability in a fast-paced environment.

Qualifications

• Experience in customer service or contact centres.
• Excellent verbal communication and active listening skills.
• Ability to multi-task across calls, systems and email/inbox.

Responsibilities

• Handle high‑volume outbound calls to customers.
• Guide clients through the ordering process to completion.
• Maintain exceptional customer experience and meet KPIs.

Skills

Phone etiquette

Strong communication

Adaptability

Job description

Seek is seeking a Customer Service Consultant in Melbourne to handle high-volume outbound calls, guide clients through the ordering process, and ensure an exceptional customer experience. You will switch between calls, systems, and inboxes while meeting KPIs.

The role combines phone-based engagement with administrative duties, requiring a confident phone manner, strong communication, and adaptability in a fast-paced environment.