Multilingual Customer Support Specialist - JP/EN/Mandarin

OpenTrain AI, Inc.; Australia; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

Red Hat is seeking a Customer Support Specialist fluent in Japanese and English to support APAC enterprise customers, with Mandarin as a strong plus. This role is remote, supporting customers across Australia, Japan, and beyond.

You will handle inquiries by phone and email, diagnose issues, document solutions, and coordinate with internal teams to ensure high customer satisfaction in a remote, global environment.

Qualifications

• Fluent in Japanese and English for professional enterprise support.
• Mandarin language skills are a strong plus for APAC coverage.
• Exceptional communication and problem-solving in a high-volume environment.

Responsibilities

• Serve as primary contact for enterprise customers via phone and email.
• Diagnose issues, provide troubleshooting, and document solutions.
• Collaborate with internal teams to ensure timely, high-quality issue resolution.

Skills

Japanese

English

Mandarin

Education

IT degree or IT background

Job description

Red Hat is seeking a Customer Support Specialist fluent in Japanese and English to support APAC enterprise customers, with Mandarin as a strong plus. This role is remote, supporting customers across Australia, Japan, and beyond.

You will handle inquiries by phone and email, diagnose issues, document solutions, and coordinate with internal teams to ensure high customer satisfaction in a remote, global environment.