APAC IT Change Lead – Hybrid Sydney, Governance

The Onset Group; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

The Onset Group in Sydney is seeking an IT Change Manager for APAC to govern IT changes with decisive authority. You will collaborate across APAC, Amsterdam and Chicago to strengthen controls, drive automation, and support audit readiness in a DevOps/Agile environment.

You will lead APAC change reviews, chair the APAC CAB, assess risk, and contribute to global process improvements while providing incident and problem management support. This role is hybrid with three days in the Sydney office.

Qualifications

• 3–5 years of IT service management experience including hands-on change management.
• Experience supporting incident and problem management is a plus.
• Knowledge of ITIL processes and strong communication with senior stakeholders.

Responsibilities

• Lead APAC change reviews and CAB meetings and approve/defer/reject changes based on risk.
• Chair the APAC Change Advisory Board and approve technology changes, including emergencies.
• Assess risk, readiness and potential business impact with tech teams and stakeholders.
• Improve change management processes with global counterparts.
• Deliver change performance reporting and support audit requirements.
• Provide rostered secondary support for major incidents and post-incident reviews.

Skills

IT change mgmt

ITIL processes

ServiceNow

Decision making

Stakeholder comms

Tools

ServiceNow

Job description

The Onset Group in Sydney is seeking an IT Change Manager for APAC to govern IT changes with decisive authority. You will collaborate across APAC, Amsterdam and Chicago to strengthen controls, drive automation, and support audit readiness in a DevOps/Agile environment.

You will lead APAC change reviews, chair the APAC CAB, assess risk, and contribute to global process improvements while providing incident and problem management support. This role is hybrid with three days in the Sydney office.