Cloud Service Management Lead - Incident & Change

Interactive; Australia; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Free onsite barista

Personalised development plans

Staff benefits and partner discounts

Job summary

Interactive, an award-winning IT services provider in Australia, seeks an experienced Manager of Service Management to lead the governance and continuous improvement of incident, request, problem, configuration, and change management functions. This senior leadership role requires building exceptional teams, enhancing customer outcomes, and championing automation and AI adoption.

Located in Melbourne or Sydney, the position offers a collaborative environment focused on development,

Qualifications

• Extensive leadership experience in service management within a managed services environment.
• Proven success in leading high-performing teams operationally.
• Strong expertise in Incident, Request, Problem, Configuration, and Change Management.

Responsibilities

• Lead core service management functions across a managed services environment.
• Drive major incident response and communications.
• Deliver a continuous service improvement roadmap.

Skills

Service Management leadership

Operational excellence

Stakeholder management

ITIL certification

ServiceNow experience

Automation

Process improvement

Digital transformation

Job description

Interactive, an award-winning IT services provider in Australia, seeks an experienced Manager of Service Management to lead the governance and continuous improvement of incident, request, problem, configuration, and change management functions. This senior leadership role requires building exceptional teams, enhancing customer outcomes, and championing automation and AI adoption.

Located in Melbourne or Sydney, the position offers a collaborative environment focused on development,