APAC IT Change Lead — Governance & Automation

Narooma; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Narooma in Sydney is seeking an IT Change Manager to lead APAC change governance, combining operational change management with governance, controls and continuous improvement.

With approximately 20–30 changes across APAC each week, you’ll collaborate with colleagues across APAC, Amsterdam and Chicago to strengthen controls, support audit readiness and develop more consistent global processes.

Qualifications

• 3–5 years of IT service management experience with hands-on IT change management.
• Knowledge of ITIL processes and ServiceNow.
• Clear communication skills with technical teams and senior stakeholders.
• The judgement to make independent decisions with good judgement.
• Financial services experience is advantageous.

Responsibilities

• Lead APAC change reviews and CAB meetings, approving, deferring or rejecting changes based on risk and readiness.
• Monitor controls, prepare reporting and support audit and regulatory enquiries.
• Improve ServiceNow workflows and help evolve change management towards greater automation within a DevOps and Agile environment.
• Provide secondary major incident cover through an on‑call roster, including weekends, and support post‑incident reviews and problem management.

Skills

IT change management

ITIL

ServiceNow

Stakeholder communication

Decision making

Tools

ServiceNow

Job description

Narooma in Sydney is seeking an IT Change Manager to lead APAC change governance, combining operational change management with governance, controls and continuous improvement.

With approximately 20–30 changes across APAC each week, you’ll collaborate with colleagues across APAC, Amsterdam and Chicago to strengthen controls, support audit readiness and develop more consistent global processes.