IT Change Manager - APAC

Narooma; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Narooma in Sydney is seeking an IT Change Manager to lead APAC change governance, combining operational change management with governance, controls and continuous improvement.

With approximately 20–30 changes across APAC each week, you’ll collaborate with colleagues across APAC, Amsterdam and Chicago to strengthen controls, support audit readiness and develop more consistent global processes.

Qualifications

• 3–5 years of IT service management experience with hands-on IT change management.
• Knowledge of ITIL processes and ServiceNow.
• Clear communication skills with technical teams and senior stakeholders.
• The judgement to make independent decisions with good judgement.
• Financial services experience is advantageous.

Responsibilities

• Lead APAC change reviews and CAB meetings, approving, deferring or rejecting changes based on risk and readiness.
• Monitor controls, prepare reporting and support audit and regulatory enquiries.
• Improve ServiceNow workflows and help evolve change management towards greater automation within a DevOps and Agile environment.
• Provide secondary major incident cover through an on‑call roster, including weekends, and support post‑incident reviews and problem management.

Skills

IT change management

ITIL

ServiceNow

Stakeholder communication

Decision making

Tools

ServiceNow

Job description

Job Description

IT Change Manager – APAC

Sydney | Hybrid – three days in the office | Global financial markets clearing company

• Own APAC IT change governance with meaningful decision‑making authority.
• Help improve and automate processes within a global IT service management team.
• Build broader experience through secondary major incident and problem management cover.

The opportunity

Join a global clearing company in an IT Change Manager role combining operational change management with governance, controls and continuous improvement.

With approximately 20–30 changes across APAC each week, your contribution will extend beyond approvals and CAB meetings. You’ll work with colleagues across APAC, Amsterdam and Chicago to strengthen controls, support audit readiness and develop more consistent global processes.

Your responsibilities

• Lead APAC change reviews and CAB meetings, approving, deferring or rejecting changes based on risk and readiness.
• Monitor controls, prepare reporting and support audit and regulatory enquiries.
• Improve ServiceNow workflows and help evolve change management towards greater automation within a DevOps and Agile environment.
• Provide secondary major incident cover through an on‑call roster, including weekends, and support post‑incident reviews and problem management.

About you

You’ll bring around three to five years of relevant IT service management experience, including hands‑on IT change management and experience supporting incident and problem management.

You’ll also have:

• Knowledge of ITIL processes and experience with ServiceNow.
• Clear communication skills across technical teams and senior stakeholders.
• The judgement and confidence to make independent decisions.
• A collaborative, adaptable approach, with a willingness to learn and contribute across the team.
• Financial services experience is advantageous.

Working arrangements

You’ll attend the Sydney office three days a week. Global collaboration means occasional early morning or late evening calls, alongside rostered secondary incident cover. Flexibility is required, although routinely excessive hours are not the expectation.

Apply to contribute to a global business and develop your experience across IT change governance and service management.