APAC Customer Success Manager — Drive Adoption & Growth

Linear; Australia; Híbrido; AUD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Equity

Meal stipend

Co-working space

Health coverage

Vacation 5 weeks

Parental leave

Paid month off after 4 years

Team events

Descripción de la vacante

Linear is seeking a Customer Success Manager to manage relationships with top APAC customers. You will onboard new clients, provide ongoing support and enablement, and foster strong relationships to maximize value and retention.

This role is hybrid-friendly, requiring 2–3 days in the office in APAC while supporting a remote-first, globally distributed team. Strong SaaS experience and collaboration with product and sales teams are essential.

Formación

• 5+ years relevant work experience in a technical customer-facing role.
• SaaS and startup experience in a fast-paced environment.
• Strong organizational and time management skills.
• Excellent verbal and written communication, with ability to explain complex concepts.
• Experience collaborating with product, engineering and sales teams is a plus.

Responsabilidades

• Develop and maintain relationships with Linear’s APAC key customers.
• Own onboarding and training to drive adoption of Linear’s features.
• Advocate for customer needs with product and engineering teams to drive improvements.
• Help ensure customer satisfaction and retention through proactive support.

Conocimientos

Relationship management

Account management

SaaS knowledge

Onboarding & enablement

Customer communication

Stakeholder management

Descripción del empleo

Linear is seeking a Customer Success Manager to manage relationships with top APAC customers. You will onboard new clients, provide ongoing support and enablement, and foster strong relationships to maximize value and retention.

This role is hybrid-friendly, requiring 2–3 days in the office in APAC while supporting a remote-first, globally distributed team. Strong SaaS experience and collaboration with product and sales teams are essential.