APAC Customer Success Lead: Growth & Retention

Nearheal Pty; Australia; Remote; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Professional development budget

Annual wellness allowance

Inclusive recruitment process

Job summary

Nearheal Pty is looking for a full-time APAC Customer Success Team Lead, responsible for executing customer retention and growth strategies across Australia and New Zealand. This role focuses on translating strategy into action and ensures strong performance across the team.

The ideal candidate will have experience in leading Customer Success teams, excellent commercial acumen, and a proactive approach to driving results. Join Nearheal Pty to make a meaningful impact and help shape business success.

Qualifications

• Proven experience in Customer Success or Account Management within a SaaS business.
• Strong understanding of SMB customer behavior.
• Experience working in global or remote-first environments is advantageous.

Responsibilities

• Lead the execution of customer retention and growth strategies across ANZ.
• Drive performance and accountability within the Customer Success team.
• Build strong cross-functional partnerships to ensure successful initiative delivery.

Skills

Customer Success leadership

Commercial acumen

Cross-functional collaboration

Data analysis

People leadership

Job description

Nearheal Pty is looking for a full-time APAC Customer Success Team Lead, responsible for executing customer retention and growth strategies across Australia and New Zealand. This role focuses on translating strategy into action and ensures strong performance across the team.

The ideal candidate will have experience in leading Customer Success teams, excellent commercial acumen, and a proactive approach to driving results. Join Nearheal Pty to make a meaningful impact and help shape business success.