Customer Success Manager (D&I - South Korea & Anz)

Planet; Perth; Hybrid; AUD 105,000 - 145,000; Full time

Benefits offered by this job

Hybrid working from Perth office

Professional development support

Job summary

Prophix is seeking a Customer Success Manager to own a strategic portfolio of mid to enterprise accounts in a hybrid Perth-based role. You will serve as a trusted advisor to finance leaders, guiding product adoption and value realization while coordinating with Sales, Professional Services, Product, and Finance teams to protect and grow ARR.

You will drive executive communications, develop tailored success plans, and lead renewal conversations, with a focus on measurable outcomes and customer

Qualifications

• 5+ years in Customer Success or related role within SaaS or enterprise software.
• Proven ability to build executive-level relationships with CFOs, VPs of Finance, and senior stakeholders.
• Strong analytical skills to interpret account data and translate insights into proactive actions.
• Excellent communication and presentation skills for executive audiences.
• Strong time-management, organisational, and problem-solving skills.
• Experience using AI tools responsibly to support tasks such as research, drafting, and data review.

Responsibilities

• Own a portfolio of strategic accounts end-to-end, acting as primary contact and trusted advisor for finance leaders.
• Build and execute tailored success plans driving product adoption, value realization, and customer maturity, including executive business reviews and adoption roadmaps.
• Lead the full renewal cycle for your book of business, including risk identification, commercial conversations, and executive alignment to protect and grow ARR.
• Partner cross-functionally with Professional Services, Product Adoption, Customer Sales, and Product teams to resolve escalations and surface expansion opportunities.
• Identify growth opportunities within your accounts and collaborate with Customer Sales to pursue them.
• Act as the voice of the customer internally, translating insights into actionable feedback for Product, Marketing, and leadership.
• Gather and synthesize customer intelligence to support forecasting accuracy, QBR preparation, and CS team strategy.

Skills

Executive relationships

Analytical skills

Communication

Time management

Collaborative mindset

SaaS knowledge

AI tools usage

Job description

More than 3,000 finance teams across 100+ countries use Prophix One™ to plan, report, and make better decisions without the spreadsheet chaos. We’re a global team with a growing Australian presence, and we’re looking for people who want to do great work, make a real contribution, and build a career with genuine international reach.

We have teams and offices across the UK, Europe, North America, and Australia. This is a full‑time, permanent role based in Perth, with a hybrid working arrangement.

As a Customer Success Manager at Prophix, you will own a strategic portfolio of mid‑market and enterprise accounts, serving as a trusted advisor to finance leaders as they unlock the full value of the Prophix platform. You will work closely with Sales, Professional Services, Product, and Finance teams to drive adoption, protect and grow ARR, and ensure every customer achieves measurable outcomes. This is a high‑impact, high‑autonomy role for someone who thrives on building deep relationships and connecting technology to real business results.

What You Will Do

• Own a portfolio of strategic accounts end‑to‑end, acting as the primary point of contact and trusted advisor for finance leaders including CFOs, VPs of Finance, and senior stakeholders.
• Build and execute tailored success plans that drive product adoption, value realization, and customer maturity, including executive business reviews, enablement programs, and adoption roadmaps.
• Lead the full renewal cycle for your book of business, including risk identification, commercial conversations, and executive alignment to protect and grow ARR.
• Partner cross‑functionally with Professional Services, Product Adoption, Customer Sales, and Product teams to resolve escalations, advance account health, and surface expansion opportunities.
• Identify growth opportunities within your accounts and collaborate with Customer Sales to qualify and pursue them.
• Act as the voice of the customer internally, translating account insights into actionable feedback for Product, Marketing, and leadership to shape roadmap and experience decisions.
• Gather and synthesize customer intelligence to support forecasting accuracy, QBR preparation, and broader CS team strategy.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a related customer‑facing role within SaaS or enterprise software.
• Proven ability to build and sustain executive‑level relationships, including with CFOs, VPs of Finance, and senior stakeholders, and lead strategic conversations at that level.
• Strong analytical skills with the ability to interpret account data, identify trends, and translate insights into proactive actions that drive retention and growth.
• Exceptional communication and presentation skills, with the ability to tailor messaging for executive audiences and deliver compelling business reviews.
• Excellent time‑management, organisational, and problem‑solving skills.
• Experience using AI tools responsibly to support tasks such as research, drafting, and data review.
• Collaborative mindset and confidence to work effectively across all levels of an organisation.
• Must have the right to work in Australia without sponsorship.

Benefits

• Hybrid set‑up from our central Perth office with flexible working hours.
• Co‑funded gym membership, mobile plan, home broadband, and home office equipment allowance.
• Birthday leave, extended leave, and mini sabbatical options for long‑serving employees.
• Employee & Family Assistance Programme access.
• Professional development support and financial assistance for learning.
• Social events, team activities, and opportunities to build community.
• Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives.
• Quarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what’s next.

Equal Opportunity Employer

Prophix is an equal opportunity employer. We welcome applications from people of all backgrounds, experiences, and identities, and are committed to creating an inclusive environment where everyone can do their best work. If you require any adjustments during the recruitment process, please let us know.