AO5/1 Senior Business Support Coordinator

Government client (agency undisclosed); Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Queensland State Government is seeking a Business Support Team Leader to guide a high-performing administrative team and support critical business operations within a large government setting.

Role focuses on high-level administrative support, continuous improvement, stakeholder engagement, data analysis, and staff mentorship to deliver efficient, customer-focused services while complying with organisational policies.

Qualifications

• Experience leading or mentoring administrative teams.
• Strong government administration experience preferred.
• Advanced Microsoft Excel skills with data reporting.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Lead and manage day-to-day operations of the Business Support team to ensure effective service delivery.
• Provide high-level administrative support, advice, and guidance to senior management.
• Coordinate the implementation of business initiatives and drive operational outcomes.
• Oversee a variety of administrative functions, ensuring services remain responsive to business needs.
• Mentor, coach, and develop team members while fostering a culture of continuous improvement.
• Review and improve business processes, procedures, and administrative systems.
• Ensure compliance with organisational policies, procedures, and business management frameworks.
• Coordinate responses to complex or escalated customer enquiries.
• Monitor team performance, manage workloads, and support staff development.
• Promote a safe, inclusive, and positive workplace culture.
• Analyse business data and identify opportunities to improve efficiency and service delivery.
• Build strong relationships with internal and external stakeholders and provide expert administrative advice.

Skills

Leadership

Administration management

Data analysis

Stakeholder engagement

Process improvement

Excel reporting

Tools

Microsoft Excel

Job description

Business Support Team Leader - Queensland State Government Opportunity

We are seeking an experienced Business Support Team Leader to lead a high-performing administrative team and support the delivery of critical business operations within a large government environment. This role is responsible for providing high-level business support, driving continuous improvement initiatives, managing staffing performance, and ensuring the delivery of efficient and customer-focused services.

Key Responsibilities

• Lead and manage the day-to-day operations of the Business Support team to ensure effective service delivery.
• Provide high-level administrative support, advice, and guidance to senior management and stakeholders.
• Coordinate the implementation of business initiatives and drive positive operational outcomes.
• Oversee a variety of administrative functions, ensuring services remain responsive to business needs.
• Mentor, coach, and develop team members while fostering a culture of continuous improvement.
• Review and improve business processes, procedures, and administrative systems.
• Ensure compliance with organisational policies, procedures, and business management frameworks.
• Coordinate responses to complex or escalated customer enquiries.
• Monitor team performance, manage workloads, and support staff development.
• Promote a safe, inclusive, and positive workplace culture.
• Analyse business data and identify opportunities to improve efficiency and service delivery.
• Build strong relationships with internal and external stakeholders and provide expert administrative advice.

About You To be successful in this role, you will possess:

• Previous experience leading, supervising, or mentoring administrative teams.
• Alternatively, extensive senior administration experience with demonstrated leadership capabilities.
• Strong government administration experience, preferably within the Queensland State Government or broader public sector.
• Advanced Microsoft Excel skills, including reporting, analysis, and data management.
• Experience analysing data and implementing process improvement initiatives.
• Excellent communication, stakeholder engagement, and relationship-building skills.
• Strong organisational skills with the ability to manage competing priorities.
• A proactive, solutions-focused approach and commitment to delivering high-quality customer service.

Highly Regarded

• Previous Queensland Government experience.
• Experience managing staff performance, development, and workflow coordination.
• Demonstrated success in implementing process improvements and operational efficiencies.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.