AO3 Tribunal Officer

Kingston Human Capital; Brisbane; Hybrid; AUD 61,000 - 87,000; Full time

Benefits offered by this job

Hybrid Working

Brisbane CBD location

Weekly pay cycle

Job summary

Kingston Human Capital is assisting a Queensland Government team in Brisbane CBD to recruit an AO3 Tribunal Officer.

The role focuses on organising tribunal appointments, preparing findings, data entry, and secretariat support for hearings in a busy environment.

Qualifications

• Previous experience in administration, secretarial support or a similar role.
• Strong typing, word processing and data entry skills, with exceptional attention to detail.
• Experience using Adobe, PDF documents and electronic records management systems.
• Excellent communication skills and the ability to engage professionally with a diverse range of stakeholders.
• Strong organisational skills with the ability to multitask, prioritise workloads and meet deadlines.
• A professional, empathetic and resilient approach when dealing with sensitive or challenging situations.
• Ability to work independently while contributing positively to a collaborative team environment.

Responsibilities

• Coordinate and schedule tribunal appointments, liaising with workers, insurers, medical professionals and other stakeholders.
• Prepare, type and distribute tribunal findings and documentation accurately and within required timeframes.
• Maintain electronic case files, including PDF bookmarking, data entry and records management.
• Provide administrative and secretariat support to tribunal members, ensuring hearings run smoothly.
• Assist with virtual hearings, including meeting setup, connectivity testing and technical support.
• Manage reception enquiries and provide professional, supportive customer service to visitors and stakeholders.
• Coordinate tribunal rooms, regional travel arrangements and general administrative requirements.
• Assist with invoice processing, staff training and continuous improvement initiatives.

Skills

Typing skills

Data entry

Adobe

PDF documents

Records management

Secretariat support

Administrative duties

Stakeholder communication

Tools

Adobe

PDF documents

Electronic records management systems

Job description

About the Opportunity

Are you an organised and detail-oriented administration professional with strong typing skills and a passion for delivering exceptional customer service?

An exciting opportunity is available for an AO3 Tribunal Officer to join a busy Queensland Government team based in Brisbane CBD.

As Tribunal Officer, you will be responsible for providing a positive and supportive experience to workers, representatives, insurers and tribunal members throughout the tribunal process including on the day of hearing.

You will also be responsible for undertaking a range of administrative duties including accurate data entry, electronic file management and providing high quality administrative and secretariat support to the tribunal.

What You'll Be Doing

• Coordinate and schedule tribunal appointments, liaising with workers, insurers, medical professionals and other stakeholders.
• Prepare, type and distribute tribunal findings and documentation accurately and within required timeframes.
• Maintain electronic case files, including PDF bookmarking, data entry and records management.
• Provide administrative and secretariat support to tribunal members, ensuring hearings run smoothly.
• Assist with virtual hearings, including meeting setup, connectivity testing and technical support.
• Manage reception enquiries and provide professional, supportive customer service to visitors and stakeholders.
• Coordinate tribunal rooms, regional travel arrangements and general administrative requirements.
• Assist with invoice processing, staff training and continuous improvement initiatives.

What We're Looking For

• Previous experience in administration, secretarial support or a similar role.
• Strong typing, word processing and data entry skills, with exceptional attention to detail.
• Experience using Adobe, PDF documents and electronic records management systems.
• Excellent communication skills and the ability to engage professionally with a diverse range of stakeholders.
• Strong organisational skills with the ability to multitask, prioritise workloads and meet deadlines.
• A professional, empathetic and resilient approach when dealing with sensitive or challenging situations.
• Ability to work independently while contributing positively to a collaborative team environment.

Please note:

Shortlisted candidates will be required to complete a typing test and provide written responses to four selection criteria questions as part of the recruitment process.

Highly Regarded

• Previous Dictaphone or audio transcription experience.
• Experience in medical administration, legal administration, tribunals or similar environments.
• Knowledge of medical terminology or workers' compensation processes and legislations

Benefits

• Brisbane, CBD location
• 6-month contract
• $53.55 Per Hour + 12% Superannuation (PAYG Agency Contractor)
• 36.25 hours per week, Monday to Friday (7.25 hrs per day)
• Hybrid Working
• Weekly pay cycle