AO3 Appeals Business Support Officer

Randstad Australia; Brisbane; Hybrid; AUD 58,000 - 72,000; Full time

Job summary

Randstad is proud to partner with a prominent State Government workplace in Queensland. Based in the Brisbane CBD, this division is seeking an AO3 Appeals Business Support Officer to provide critical operational, administrative, and case coordination support to their Review and Appeals unit.

This immediate, 6-month contract offers standard business hours (36.25 hours per week), central Brisbane CBD offices with hybrid flexibility, and potential extension options—presenting an outstanding

Qualifications

• Proven experience delivering high-volume administrative, operational, or case management support within a government or regulated environment.
• Demonstrated ability to prioritise tasks, manage strict timeframes, and maintain exceptional attention to detail under minimal supervision.
• Highly developed interpersonal and communication skills (verbal and written) with diverse stakeholders.
• Strong digital capability with Adobe Acrobat, SharePoint, Microsoft Office, and EDRMS/Content Manager.
• Problem-solving initiative with ability to work autonomously or in a team.
• Willingness to declare any secondary/outside employment prior to commencement in line with probity requirements.

Responsibilities

• Coordinate, prioritise, and process high-volume case correspondence with meticulous record-keeping.
• Register applications for review and assess initial compliance per legislation and guidelines.
• Collate and merge records into structured electronic files using Adobe and EDMS tools.
• Update and manage incoming appeals correspondence across systems including Content Manager.
• Provide responsive customer service to internal and external stakeholders via written and phone channels.
• Assist with operational finances, including routine transactions and accruals.
• Coordinate domestic travel, accommodation, and meeting logistics.
• Record minutes at operational meetings and track deliverables.
• Identify process improvements and assist in preparing internal procedures.

Skills

High-volume administration

Prioritisation under tight timeframes

Detail-oriented

Interpersonal communication

Adobe Acrobat

SharePoint

Microsoft Office

Content Manager/EDRMS

Tools

Adobe Acrobat

SharePoint

MS Office

Content Manager / EDRMS

Job description

Randstad is proud to partner with a prominent State Government workplace and regulatory body dedicated to upholding fair, safe, and supportive industrial and compensation outcomes across Queensland. Based in the Brisbane CBD, this division is seeking a proactive, experienced AO3 Appeals Business Support Officer to provide critical operational, administrative, and case coordination support to their Review and Appeals unit.

This immediate, initial 6-month contract offers standard business hours (36.25 hours per week), central Brisbane CBD offices with hybrid flexibility, and potential extension options—presenting an outstanding opportunity to apply your technical administration skills within an impactful regulatory environment.

About The Role

Coordinate, prioritise, and process high-volume case correspondence across email and physical mail channels with meticulous record-keeping accuracy.

• Register applications for review and assess initial compliance in accordance with governing legislation and regulatory guidelines.
• Collate, convert, and merge complex, multi-source stakeholder records into structured electronic files using Adobe and electronic document management systems.
• Update and manage incoming appeals correspondence across departmental systems, including Content Manager and internal case registers.
• Deliver responsive customer service to a diverse range of internal and external stakeholders via written correspondence and inbound telephone enquiries.
• Assist with operational finances, including routine financial transactions and end-of-month accruals processing.
• Coordinate domestic travel, accommodation, and meeting logistics for operational officers and stakeholders.
• Attend operational meetings to record minutes, capture key action items, and follow up deliverables.
• Support continuous improvement by identifying process efficiencies and assisting in the preparation of internal procedures and guidelines.

What will you need to be successful in this role

• Proven experience delivering high-volume administrative, operational, or case management support within a government or regulated environment.
• Demonstrated ability to prioritise tasks, manage strict timeframes, and maintain exceptional attention to detail under minimal supervision.
• Highly developed interpersonal and communication skills (verbal and written), with the ability to engage with diverse stakeholders and people with complex needs.
• Strong digital capability, including proficiency with Adobe Acrobat, SharePoint, Microsoft Office, and Electronic Document and Records Management Systems (EDRMS) such as Content Manager.
• Sound problem-solving initiative with the confidence to work effectively both autonomously and collaboratively in a team setting.
• Willingness to declare any secondary/outside employment prior to commencement in line with public sector probity requirements.

Note: Unfortunately, due to a high volume of interest in these roles, only shortlisted candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.