AO3 Program Support Officer

Chandler Macleod Group; Sunshine Coast Regional; Hybrid; AUD 106,000 - 118,000; Full time

Job summary

The AO3 Program Support Officer (AIM) role is based in Buderim, QLD, with rotation across two office locations. It is a 2-year contract with possible hybrid on-site work, and a rate of AUD 51.13–56.72 per hour plus super.

The role provides administration and information management support, coordinating workflow, supporting stakeholders, and maintaining accurate records and reporting in a busy North Coast region office.

Qualifications

• Proven administration support experience in a structured environment.
• Strong communication and stakeholder engagement skills.
• Sound judgement, attention to detail and the ability to manage competing priorities.
• Confidence working with systems, registers, documentation and records management.
• Ability to apply policies, procedures and processes to routine operational matters.

Responsibilities

• Prepare routine correspondence, papers and reports for review and delegate consideration.
• Provide day-to-day administration and information management support to the team.
• Research and analyse routine business matters and make recommendations aligned to policy and legislation.
• Compile and complete standard forms and documentation, and support staff to follow correct processes.
• Provide advice and guidance to staff on using internal systems.
• Record and distribute meeting minutes as requested/required.
• Maintain reports, registers and tracking tools.
• Assist with managing the region’s vehicle fleet.
• Capture and maintain information in a records management system.
• Liaise with internal and external stakeholders, maintaining confidentiality and professional conduct.
• Support planning and coordination of tasks/workflow and assist with training/performance support as needed.

Skills

Administration support

Stakeholder engagement

Communication

Attention to detail

Job description

AO3 Program Support Officer (AIM) – Program Support / Administration

Location: Buderim, QLD (rotating across two office locations)
Assignment: 2-year contract
Working arrangement: Possible hybrid (role is primarily on-site)
Rate: $51.13 – $56.72 per hour + super

An opportunity is available for an experienced AO3 Program Support Officer (AIM) to provide high-quality administration and information management support within a busy North Coast region office environment. This role suits someone who enjoys coordinating workflow, supporting stakeholders, and maintaining accurate records and reporting.

About the role

Working under general direction, you will:

• Prepare routine correspondence, papers and reports for review and delegate consideration
• Provide day-to-day administration and information management support to the team
• Research and analyse routine business matters and make recommendations aligned to policy and legislation
• Compile and complete standard forms and documentation, and support staff to follow correct processes (including corrections where required)
• Provide advice and guidance to staff on using internal systems
• Record and distribute meeting minutes as requested/required
• Maintain reports, registers and tracking tools
• Assist with managing the region’s vehicle fleet
• Capture and maintain information in a records management system
• Liaise with internal and external stakeholders, maintaining confidentiality and professional conduct in line with Public Service Values and the Code of Conduct
• Support planning and coordination of tasks/workflow and assist with training/performance support as needed

What you’ll bring

• Proven administration support experience in a structured environment
• Strong communication and stakeholder engagement skills
• Sound judgement, attention to detail and the ability to manage competing priorities
• Confidence working with systems, registers, documentation and records management
• Ability to apply policies, procedures and processes to routine operational matters