AO3 Appeals Business Support Officer

Select Aust Sydney; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Randstad partners with a prominent Queensland State Government body to recruit an AO3 Appeals Business Support Officer in Brisbane CBD. The role offers a 36.25-hour week with hybrid flexibility and a 6-month initial contract, focusing on operational and case coordination support for the Review and Appeals unit.

You will process high-volume correspondence, collate records, and support financial and travel logistics while maintaining rigorous standards and stakeholder engagement.

Qualifications

• Experience delivering high-volume admin or case management support in government or regulated environments.
• Ability to prioritise tasks within strict timeframes with high attention to detail.
• Excellent written and verbal communication for diverse stakeholders.

Responsibilities

• Coordinate high-volume case correspondence via email and mail with meticulous records.
• Register applications for review and assess initial compliance with legislation.
• Merge complex stakeholder records into structured electronic files using Adobe and EDRMS.
• Manage appeals correspondence across Content Manager and internal case registers.
• Provide responsive service to internal and external stakeholders by phone and writing.
• Assist with operational finances, including end-of-month accruals.
• Coordinate domestic travel, accommodation and meeting logistics.
• Attend meetings to record minutes and track action items.
• Identify process improvements and help prepare internal procedures.

Skills

Attention to detail

Stakeholder management

Prioritisation

Written and verbal communication

Team collaboration

Education

Bachelor-level admin/commerce/public sector qualification

Tools

Adobe Acrobat

SharePoint

Microsoft Office

Content Manager / EDRMS

Job description

Job Type: Permanent position | Full time position

Job Description

Randstad is proud to partner with a prominent State Government workplace and regulatory body dedicated to upholding fair, safe, and supportive industrial and compensation outcomes across Queensland. Based in the Brisbane CBD, this division is seeking a proactive, experienced AO3 Appeals Business Support Officer to provide critical operational, administrative, and case coordination support to their Review and Appeals unit.

This immediate, initial 6-month contract offers standard business hours (36.25 hours per week), central Brisbane CBD offices with hybrid flexibility, and potential extension options-presenting an outstanding opportunity to apply your technical administration skills within an impactful regulatory environment. About the Role Coordinate, prioritise, and process high-volume case correspondence across email and physical mail channels with meticulous record-keeping accuracy .

Register applications for review and assess initial compliance in accordance with governing legislation and regulatory guidelines . Collate, convert, and merge complex, multi-source stakeholder records into structured electronic files using Adobe and electronic document management systems . Update and manage incoming appeals correspondence across departmental systems, including Content Manager and internal case registers .

Deliver responsive customer service to a diverse range of internal and external stakeholders via written correspondence and inbound telephone enquiries . Assist with operational finances, including routine financial transactions and end-of-month accruals processing . Coordinate domestic travel, accommodation, and meeting logistics for operational officers and stakeholders .

Attend operational meetings to record minutes, capture key action items, and follow up deliverables . Support continuous improvement by identifying process efficiencies and assisting in the preparation of internal procedures and guidelines . What will you need to be successful in this role

Proven experience delivering high-volume administrative, operational, or case management support within a government or regulated environment . Demonstrated ability to prioritise tasks, manage strict timeframes, and maintain exceptional attention to detail under minimal supervision . Highly developed interpersonal and communication skills (verbal and written), with the ability to engage with diverse stakeholders and people with complex needs .

Strong digital capability, including proficiency with Adobe Acrobat, SharePoint, Microsoft Office, and Electronic Document and Records Management Systems (EDRMS) such as Content Manager . Sound problem-solving initiative with the confidence to work effectively both autonomously and collaboratively in a team setting . Willingness to declare any secondary/outside employment prior to commencement in line with public sector probity requirements .

We actively encourage applications from any background.