Regulatory Appeals & Case Support Officer (Hybrid)

Randstad Pty; Brisbane; Hybrid; AUD 39,000 - 55,000; Part time

Job summary

Randstad is partnering with a State Government body in Brisbane to recruit an AO3 Appeals Business Support Officer for a 6-month contract basis. The role offers hybrid flexibility, central Brisbane CBD offices, and duties spanning case coordination, processing correspondence, and financial transactions.

The successful candidate will have strong administrative experience in a government or regulated environment, excellent attention to detail, and proficient digital skills including Adobe Acrobat,

Qualifications

• Proven experience delivering high-volume administrative or case management support in government or regulated environments.
• Demonstrated ability to prioritise tasks and meet strict timeframes with attention to detail.

Responsibilities

• Register applications for review and assess initial compliance.
• Collate and merge multi-source stakeholder records into structured electronic files using Adobe and EDRMS.
• Update and manage incoming appeals across Content Manager and case registers.
• Provide responsive customer service via written correspondence and inbound calls.
• Assist with routine financial transactions and end-of-month accruals processing.
• Coordinate domestic travel, accommodation, and meeting logistics.
• Attend meetings to record minutes and follow up on actions.
• Identify process improvements and assist in developing internal procedures.

Skills

High-volume admin

Prioritisation

Interpersonal skills

Digital capability

Attention to detail

Autonomy

Tools

Adobe Acrobat

SharePoint

Microsoft Office

Content Manager

EDRMS

Job description

Randstad is partnering with a State Government body in Brisbane to recruit an AO3 Appeals Business Support Officer for a 6-month contract basis. The role offers hybrid flexibility, central Brisbane CBD offices, and duties spanning case coordination, processing correspondence, and financial transactions.

The successful candidate will have strong administrative experience in a government or regulated environment, excellent attention to detail, and proficient digital skills including Adobe Acrobat,