Regulatory Appeals Admin – Hybrid, 6‑Month Contract

Select Aust Sydney; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Randstad partners with a prominent Queensland State Government body to recruit an AO3 Appeals Business Support Officer in Brisbane CBD. The role offers a 36.25-hour week with hybrid flexibility and a 6-month initial contract, focusing on operational and case coordination support for the Review and Appeals unit.

You will process high-volume correspondence, collate records, and support financial and travel logistics while maintaining rigorous standards and stakeholder engagement.

Qualifications

• Experience delivering high-volume admin or case management support in government or regulated environments.
• Ability to prioritise tasks within strict timeframes with high attention to detail.
• Excellent written and verbal communication for diverse stakeholders.

Responsibilities

• Coordinate high-volume case correspondence via email and mail with meticulous records.
• Register applications for review and assess initial compliance with legislation.
• Merge complex stakeholder records into structured electronic files using Adobe and EDRMS.
• Manage appeals correspondence across Content Manager and internal case registers.
• Provide responsive service to internal and external stakeholders by phone and writing.
• Assist with operational finances, including end-of-month accruals.
• Coordinate domestic travel, accommodation and meeting logistics.
• Attend meetings to record minutes and track action items.
• Identify process improvements and help prepare internal procedures.

Skills

Attention to detail

Stakeholder management

Prioritisation

Written and verbal communication

Team collaboration

Education

Bachelor-level admin/commerce/public sector qualification

Tools

Adobe Acrobat

SharePoint

Microsoft Office

Content Manager / EDRMS

Job description

Randstad partners with a prominent Queensland State Government body to recruit an AO3 Appeals Business Support Officer in Brisbane CBD. The role offers a 36.25-hour week with hybrid flexibility and a 6-month initial contract, focusing on operational and case coordination support for the Review and Appeals unit.

You will process high-volume correspondence, collate records, and support financial and travel logistics while maintaining rigorous standards and stakeholder engagement.