Analyst Programmer - 261311

Tech Mahindra; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Tech Mahindra is seeking an Analyst Programmer to support Telecom BSS/OSS, Order Management, Provisioning and CRM ecosystems. The role involves designing solutions, mapping order journeys, configuring telecom products, and ensuring seamless activation and fulfilment across CRM, Billing and operational processes.

The candidate will work on API integrations, UAT planning, release management, and cross-functional leadership to deliver production-ready solutions.

Qualifications

• Business Analysis and Solution Design
• Order-to-Activate lifecycle
• Requirements Elicitation and Stakeholder Management
• Telecom Product Configuration and Order Journey Mapping
• Order Capture, Decomposition, Orchestration, and Fulfilment
• Service Provisioning, Network Inventory, and Service Activation
• CRM, Billing, Customer Lifecycle, and Operational Processes
• Functional and Technical Specifications
• API Integration Analysis and Interface Testing
• UAT Planning, Execution, and Business Sign-Off
• Incident, Problem, Change, and Release Management
• RCA, Defect Triage, Service Restoration, and CSI
• Vendor Coordination and Cross-Functional Team Leadership
• Production Support, Deployment, and Post-Release Validation
• Process Improvement, Automation, and Operational Cost Reduction

Responsibilities

• Business Analysis and Solution Design
• Order-to-Activate lifecycle
• Requirements Elicitation and Stakeholder Management
• Telecom Product Configuration and Order Journey Mapping
• Order Capture, Decomposition, Orchestration, and Fulfilment
• Service Provisioning, Network Inventory, and Service Activation
• CRM, Billing, Customer Lifecycle, and Operational Processes
• Functional
• API Integration Analysis and Interface Testing
• UAT Planning, Execution, and Business Sign-Off
• Incident, Problem, Change, and Release Management
• RCA, Defect Triage, Service Restoration, and CSI
• Vendor Coordination and Cross-Functional Team Leadership
• Production Support, Deployment, and Post-Release Validation
• Process Improvement, Automation, and Operational Cost Reduction

Skills

Telecom BSS/OSS

Netcracker OMS

CRM

Siebel CRM

Salesforce

Amdocs

ServiceNow

Helix

Agile

Scrum

Waterfall

Jira

Confluence

UAT

SIT

Release Mgmt

Incident Mgmt

Problem Mgmt

Change Mgmt

Unix/Linux

Centos

Windows

Docker

WebLogic

Jenkins

GitLab CI/CD

Python

Perl

Java

Oracle SQL

Oracle DB

Tools

Siebel CRM

Salesforce

Amdocs

ServiceNow

Helix

Jira

Confluence

GitLab CI/CD

WebLogic

Docker

Jenkins

Unix/Linux

Job description

Job Type: Permanent position | Full time position

Job Description

Designation / Job title : Analyst Programmer - 261311 Primary or Mandatory skills :-

• Telecom BSS/OSS: Netcracker OMS, Telecom

Order Management, Service Provisioning, Fulfilment, Network Inventory, Service

• CRM

And Enterprise Platforms: Siebel CRM, Salesforce, Amdocs, ServiceNow, Helix Good to have skills :

• Agile, Scrum, Waterfall, Jira, Confluence, UAT, SIT, Production Release Management, Incident/Problem/Change Management
• Unix/Linux, Centos, Windows, Docker, WebLogic, Jenkins, Gitlab CI/CD, Python, Perl, Java
• Oracle SQL, Oracle Database

Detailed Job description : - Business Analysis and Solution Design

• Telecom BSS/OSS and

Order-to-Activate lifecycle

• Requirements Elicitation and Stakeholder Management
• Telecom Product Configuration and

Order Journey Mapping

• Order Capture, Decomposition, Orchestration, and Fulfilment
• Service Provisioning, Network Inventory, and Service Activation
• CRM, Billing, Customer Lifecycle, and Operational Processes
• Functional

And Technical Specifications

• API Integration Analysis and Interface Testing
• UAT Planning, Execution, and Business Sign-Off
• Incident, Problem, Change, and Release Management
• RCA, Defect Triage, Service Restoration, and CSI
• Vendor Coordination and Cross-Functional Team Leadership
• Production Support, Deployment, and Post-Release Validation
• Process Improvement, Automation, and Operational Cost Reduction