ICT Business Analyst-261111

Tech Mahindra; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Tech Mahindra Australia is seeking an ICT Business Analyst for a permanent, full-time role in Sydney. You will bridge business needs with IT solutions, analyze requirements, and support project delivery across systems and processes.

Key duties include developing automation scripts, coordinating with ITIL processes, and working with tools like Jira, ServiceNow, and various CI/CD technologies to improve production release and incident management.

Qualifications

• Developed customized scripts to resolve production issues and automate manual tasks using Bash/Shell and PL/SQL.
• Experience managing large-scale projects such as software version upgrades and application redesigns.
• Actively involved in ITIL methodologies using tools like ServiceNow and JIRA.

Responsibilities

• Developed customized scripts to resolve production issues and automate manual tasks.
• Managed large-scale projects such as software version upgrades and application redesigns.
• Actively involved in ITIL methodologies using tools such as ServiceNow and JIRA.
• Ensured Service Level Targets and KPIs for incidents were met by clients.

Skills

Bash/Shell Scripting

Java

Python

PHP

AWS

Agile

Scrum

Waterfall

Jira

Confluence

UAT

SIT

Incident/Problem/Change Management

Unix/Linux

Centos

Windows

Docker

WebLogic

Gitlab CI/CD

Perl

Control-M

ServiceNow

NetCracker

Experian

Tableau

Power BI

Splunk

Tools

Jenkins

Maven

GIT

Gitlab CI/CD

Docker

WebLogic

ServiceNow

JIRA

Confluence

NetCracker

Experian

Tableau

Power BI

Splunk

Job description

Job Type: Permanent position | Full time position

Job Description

Designation / Job title : ICT Business Analyst – 261111 Primary or Mandatory skills :- Programming: Bash/Shell Scripting, Java, Python, PHP CI / CD Tools: Jenkins, Maven, GIT/ Cloud: AWS Good to have skills : Agile, Scrum, Waterfall, Jira, Confluence, UAT, SIT, Production Release Management, Incident/Problem/Change Management Unix/Linux, Centos, Windows, Docker, WebLogic, Jenkins, Gitlab CI/CD, Python, Perl, Java Control-M, ServiceNow, JIRA, NetCracker, Experian, Tableau, Power BI, Splunk Detailed Job description : -

• Developed customized scripts to resolve production issues and develop technical tools to automate manual tasks resulting in reducing manual tasks in various programming languages, including Bash Shell, PL/SQL.
• Excellent Experience in managing large-scale projects such as software version upgrades, application redesigns
• Actively involved in ITIL methodologies using tools, such as ServiceNow, JIRA
• Responsible for ensuring Service Level Targets and KPIs set by Clients are met for Incidents and

Problem Management

• Allocate responsibilities and projects to Team members, encouraging ownership and accountability while providing opportunities for development