Allied Health Receptionist PT

Platinum Physiotherapy; Gosford; On-site; AUD 30,000 - 47,000; Part time

Job summary

Platinum Physiotherapy is seeking an experienced Allied Health Receptionist on a part-time basis at our West Gosford clinic. You will be the first point of contact, greet patients, manage registrations and support billing and insurance claims.

Responsibilities include answering calls, maintaining records, and assisting with patient flow and clinic administration. We value professionalism, confidentiality and a friendly, patient‑centred approach.

Qualifications

• Proven experience as a receptionist in a medical or allied health environment.
• Excellent communication and courteous interpersonal skills.
• Strong organisational and time management abilities.
• Proficiency with reception software and appointment systems.
• Capable of handling multiple tasks in a busy clinic setting.

Responsibilities

• Greet patients professionally and make them feel welcome on arrival.
• Answer and direct phone enquiries to the appropriate staff.
• Process patient registrations and maintain accurate records.
• Collect patient payments and process invoices according to clinic procedures.
• Coordinate insurance claims and manage billing queries.
• Maintain a clean and organised reception area.
• Support clinical team with patient flow and room preparation.
• Provide information on treatment options, fees and clinic policies.

Skills

Communication

Interpersonal skills

Multitasking

Time management

Customer service

Education

Healthcare administration experience

Tools

Reception software

Appointment booking systems

Microsoft Office

Job description

We are seeking an experienced Allied Health Receptionist to join the team at Platinum Physiotherapy on a part-time basis. This is a key front-line position located in our West Gosford clinic, where you will be instrumental in creating a welcoming first impression for our patients and ensuring the smooth operation of our reception services. As the initial point of contact, you will play a vital role in our patient experience and contribute significantly to the efficiency of our allied health practice.

What you'll be doing

Greeting patients in a professional and friendly manner and ensuring they feel welcomed upon arrival

Answering and directing phone enquiries to appropriate staff members

Processing patient registrations and maintaining accurate patient records

Collecting patient payments and processing invoices in accordance with clinic procedures

Coordinating insurance claims and managing patient billing queries

Maintaining a clean and organised reception area

Assisting with administrative tasks such as filing, data entry, and correspondence

Supporting the clinical team with patient flow and room preparation as required

Providing information to patients regarding treatment options, fees, and clinic policies

What we're looking for

Proven experience working as a receptionist in a medical, physiotherapy, or allied health environment

Excellent communication and interpersonal skills with a professional and courteous manner

Strong organisational and time management abilities

Proficiency in using reception software, appointment booking systems, and general computer applications

Demonstrated ability to manage multiple tasks and prioritise effectively in a busy environment

Attention to detail and commitment to maintaining patient confidentiality and data protection

Customer service excellence with a genuine passion for providing support to patients

Flexibility and adaptability to changing clinic needs

Familiarity with healthcare administration practices and procedures is advantageous

Basic knowledge of health insurance and claims processing is preferred

What we offer

At Platinum Physiotherapy, we are committed to fostering a supportive and collaborative workplace where team members are valued. As part of our team, you will benefit from a positive working environment within a professional allied health clinic. We offer flexibility in scheduling to support work-life balance and provide opportunities to be part of a dedicated healthcare team focused on patient care and outcomes. You will work alongside experienced physiotherapists and allied health professionals who are passionate about their practice and committed to supporting their colleagues.

About us

Platinum Physiotherapy is a dedicated allied health practice located in West Gosford, NSW. We are committed to delivering high-quality physiotherapy and allied health services to our patients, helping them achieve their health and wellness goals. Our clinic is built on the principles of professional excellence, patient-centred care, and a supportive team environment. We pride ourselves on providing comprehensive rehabilitation services and creating a welcoming space for patients on their journey to recovery and improved wellbeing.