Allied Health Administrator

Home Health Rehab; Geelong; Remote; AUD 42,000 - 54,000; Part time

Job summary

Home Health Rehab in Geelong is seeking a friendly administrator to join our team for three days per week, 9am–5pm, working from home. You’ll process referrals, enter client data into Cliniko, manage emails, and coordinate invoicing.

You will support a team of physiotherapists and OTs, schedule referrals by location and availability, maintain client records, and help develop efficient workflows in a casual, supportive environment.

Qualifications

• Previous administrative experience, ideally within the health sector.
• Strong organisational, time-management and problem-solving skills.
• Excellent attention to detail and accuracy with referrals, client records, invoicing and documentation.
• Excellent communication and customer service skills with a professional telephone manner.
• Ability to manage competing priorities and multitask efficiently.
• Ability to create and maintain clear workflow processes and handovers.

Responsibilities

• Process incoming referrals and enter client information into our clinical software Cliniko.
• Allocate referrals to practitioners based on location, availability and caseload.
• Manage incoming emails, correspondence and client documentation.
• Complete daily invoicing and assist with general administrative tasks.
• Answer phone calls and respond to client, family and referrer enquiries in a friendly and professional manner.
• Act as a key point of contact and escalate issues when needed.
• Coordinate staff compliance records and assist with administrative requirements.
• Monitor stock and coordinate ordering.
• Help develop and improve administrative systems and processes.

Skills

Organisational skills

Time management

Problem solving

Communication

Customer service

Multitasking

Independent work

Tools

Cliniko

Xero

Job description

Home Health Rehab is a team of dedicated mobile physiotherapists and occupational therapists delivering high-quality care across Geelong, Surf Coast and the Bellarine. We’re passionate about helping people recover, adapt and thrive in the comfort of their own homes.

We’re looking for a friendly, organised and proactive administrator to join our team 3 days per week (ideally Monday, Thursday and Friday), working 9am–5pm. This is a work-from-home role, initially offered on a casual basis.

Flexibility – work from home with no commuting

Impact – play an important role in helping our clients access quality care

Support – work alongside a friendly, collaborative team of experienced physios and OTs, plus monthly team dinners

Development – contribute ideas, improve systems and help shape the way our growing business operates

What You’ll Do

Process incoming referrals and enter client information into our clinical software

Allocate referrals to practitioners based on location, availability and caseload

Manage incoming emails, correspondence and client documentation

Complete daily invoicing and assist with general administrative tasks

Answer phone calls and respond to client, family and referrer enquiries in a friendly and professional manner

Act as a key point of contact for Home Health Rehab, resolving day-to-day enquiries and escalating issues when needed

Coordinate staff compliance records and assist with administrative requirements

Monitor stock and coordinate ordering

Help develop and improve administrative systems and processes to support our growing team

Maintain clear workflows and handovers to ensure tasks are communicated effectively and can be picked up seamlessly by other team members

What We’re Looking For

Previous administrative experience, ideally within the health sector

Strong organisational, time-management and problem-solving skills

Excellent attention to detail and a commitment to accuracy when managing referrals, client records, invoicing and documentation

Excellent communication and customer service skills, with a confident and professional telephone manner

Ability to manage competing priorities, multitask and work efficiently

Ability to create and maintain clear workflow processes and handovers, ensuring continuity and effective communication across the team

Initiative and a proactive approach to identifying opportunities for improvement

Ability to work independently with minimal supervision while contributing to a team

A reliable computer, phone and internet connection, with a suitable home working environment

Experience using clinical practice software, particularly Cliniko

Experience using accounting software, particularly Xero

Familiarity with Geelong, Surf Coast and Bellarine Peninsula suburbs

Why Join Us?

Work from home

Three days per week, ideally Monday, Thursday and Friday (9am–5pm)

Supportive, experienced team culture

Monthly team social events