Administrative Support Officer

Clinics GRP; Brisbane; Remote; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Home-based role

Orientation training

Professional development

Team collaboration

Job summary

Clinics GRP in Brisbane is seeking an organised administrator to manage bookings, coordinate schedules between clients and clinicians, and maintain accurate records for inClinic and inHome services.

This primarily home-based role requires excellent communication, attention to detail and the ability to work independently while staying connected with the wider team. You will also assist with billing and data entry to keep services running smoothly.

Qualifications

• Strong organisational skills and attention to detail.
• Clear, professional written and verbal communication.
• Ability to work independently from home with sound judgement.
• Experience in administration or customer service is desirable.
• Familiarity with practice management software and IT troubleshooting is an advantage.

Responsibilities

• Manage bookings, confirm appointments and communicate schedule changes to clients and clinicians.
• Respond to phone and email enquiries with warmth, patience and professionalism.
• Liaise with clients, families and care providers to coordinate services.
• Prepare and distribute daily clinical schedules.
• Maintain accurate client records, data entry and documents.
• Process payments, support billing and respond to billing enquiries.
• Collaborate with colleagues to resolve administrative issues and keep services running smoothly.

Skills

Scheduling

Customer service

Data entry

Billing support

Tools

Google Workspace

Microsoft Office

Job description

Good administration makes a difference to the care people receive. Help clients and clinicians through well-organised schedules, accurate records and helpful conversations across our clinic and home care services.

Clinics GRP provides integrated care for ageing well through physiotherapy, nursing and remedial massage therapy. You will work closely with administration and clinical colleagues to coordinate appointments, respond to enquiries, maintain records and support billing across our inClinic and inHome services. Working primarily from home calls for independent follow-through while staying connected with the wider team.

Location Brisbane

Employment Full-time

Work setting Primarily working from home

Salary $65,000 plus superannuation per year

About the role

• Manage bookings, confirm appointments and communicate schedule changes to clients and clinicians.
• Respond to phone and email enquiries with warmth, patience and professionalism.
• Liaise with clients, families and care providers to coordinate services.
• Prepare and distribute daily clinical schedules.
• Maintain accurate client records, complete data entry and prepare documents.
• Process payments, support billing and respond to billing enquiries.
• Work with colleagues to resolve administrative issues and keep services running smoothly.

What we offer

• A primarily home-based role within a supportive administration team.
• Comprehensive orientation and ongoing training.
• Opportunities for learning, mentoring and professional development.
• Work that contributes directly to the experience of older adults accessing care.
• Close collaboration with clinicians and colleagues who value your contribution.

About you

• Strong organisational skills, attention to detail and the ability to balance competing priorities.
• Clear, professional written and verbal communication and a helpful, patient approach.
• The initiative and discipline to work effectively from home, with sound judgement about when to seek support.
• Confidence using Google Workspace and Microsoft Office, with the ability to learn new systems.
• Flexibility when schedules change and a collaborative approach to the wider team.
• Previous administration or customer service experience is desirable. Medical or allied health practice experience, practice management software and everyday IT troubleshooting are advantages.