Administrative Support Officer

Fizzio Pty; Brisbane; Remote; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Home-based role

Orientation & training

Professional development

Impact on care

Collaborative team

Job summary

Clinics GRP is seeking an organised Administrative Support Officer to support our clinic and home care services. This role is primarily based from home with Brisbane operations, offering a full-time position and a path to contribute to care for older adults.

You will coordinate appointments, maintain records and support billing across inClinic and inHome services, working closely with clinical and admin teams to ensure smooth service delivery.

Qualifications

• Strong organisational skills and attention to detail are essential.
• Clear, professional written and verbal communication.
• Ability to work effectively from home with initiative.
• Familiarity with Google Workspace and Microsoft Office.
• Collaborative approach and ability to adapt to changing priorities.

Responsibilities

• Coordinate appointments and schedule changes for clients and clinicians.
• Respond to phone and email enquiries with warmth and professionalism.
• Liaise with clients, families and care providers to coordinate services.
• Maintain accurate client records and data entry.
• Assist with billing and processing payments.
• Work with team to keep services running smoothly.

Skills

Organisational skills

Attention to detail

Written & verbal communication

Time management

Problem solving

Tools

Google Workspace

Microsoft Office

Job description

Brisbane | Full time | Primarily working from home | $65,000 per year + superannuation

Good administration makes a difference to the care people receive. A well-organised schedule, an accurate client record and a helpful conversation all contribute to a better experience for our clients and clinicians.

Clinics GRP is seeking an organised, reliable Administrative Support Officer to support our clinic and home care services. If you enjoy helping people, coordinating busy schedules and taking ownership of your work, we would like to hear from you.

About Clinics GRP

Clinics GRP provides integrated clinical care for ageing well, helping older adults move, recover and live well. Our services include physiotherapy, nursing and remedial massage therapy, delivered across clinic and community settings.

We value respectful relationships, thoughtful care and practical support that responds to each person’s needs. Our administration team helps put those values into practice, making it easier for clients to access care and for our clinicians to deliver it.

About the role

You will work closely with our administration and clinical teams to coordinate appointments, respond to enquiries, maintain records and support billing across our inClinic and inHome services.

This role is primarily based from home. You will need to manage your time effectively, follow through on tasks and work independently while staying connected with the wider team.

Your responsibilities will include:

• Managing bookings, confirming appointments and communicating schedule changes to clients and clinicians.

• Responding to phone and email enquiries with warmth, patience and professionalism.

• Liaising with clients, families and care providers to coordinate services.

• Preparing and distributing daily clinical schedules.

• Maintaining accurate client records, completing data entry and preparing documents.

• Processing payments, supporting billing and responding to billing enquiries.

• Working with colleagues to resolve administrative issues and keep services running smoothly.

About you

You are approachable, dependable and comfortable balancing competing priorities. You understand that the way an enquiry is handled can shape someone’s experience of care, and you take pride in getting the details right.

You will bring:

• Strong organisational skills and attention to detail.

• Clear, professional written and verbal communication.

• The initiative and discipline to work effectively from home.

• Confidence using Google Workspace and Microsoft Office, with the ability to learn new systems.

• A helpful, patient approach to clients and colleagues.

• Sound judgement when resolving problems and recognising when to seek support.

• Flexibility when appointments, schedules or priorities change.

• A collaborative approach and willingness to contribute to the wider team.

Previous administration or customer service experience is desirable. Experience in a medical or allied health practice, familiarity with practice management software and confidence troubleshooting everyday IT issues would be an advantage.

What we offer

• A primarily home-based role within a supportive administration team.

• Comprehensive orientation and ongoing training.

• Opportunities for learning, mentoring and professional development.

• Work that contributes directly to the experience of older adults accessing care.

• Close collaboration with clinicians and colleagues who value your contribution.