Airport Vehicle Return Agent — Customer Service Pro

United States 1 AB Car Rental Services; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive rate

Overtime pay

Performance bonuses

Employee discounts

Full training

Wellbeing program

EAP 24/7

Job summary

Avis Budget Group is seeking a Return Agent at Melbourne Airport to greet customers and manage the vehicle return process. This full-time permanent role supports our operations with a focus on speed, accuracy, and friendly service.

You will inspect returned vehicles for damages, verify fuel and mileage, and input details into handheld devices. You’ll also clean and prepare cars according to company standards while delivering exceptional customer service.

Qualifications

• Full and valid driver’s licence.
• Open availability to work days, weekends and nights.
• Experience in retail, hospitality, customer service or similar roles.
• Ability to work in a fast-paced environment and deliver exceptional service.
• Ability to follow procedures and company guidelines.
• Comfortable learning and using computer systems to capture rental information.

Responsibilities

• Greet customers upon arrival and expedite the vehicle return process.
• Assist with check-in and recording of renter and vehicle details.
• Assess returned vehicles for new damages and report per procedure.
• Review fuel levels and odometer readings and input into handheld devices.
• Clean and prepare vehicles to company standards.

Skills

Customer service

Retail experience

Hospitality

Communication skills

Tools

Computer systems

Job description

Avis Budget Group is seeking a Return Agent at Melbourne Airport to greet customers and manage the vehicle return process. This full-time permanent role supports our operations with a focus on speed, accuracy, and friendly service.

You will inspect returned vehicles for damages, verify fuel and mileage, and input details into handheld devices. You’ll also clean and prepare cars according to company standards while delivering exceptional customer service.