Vehicle Return Agent / Outdoor Customer Service Representative (Fulltime)

United States 1 AB Car Rental Services; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive rate

Overtime pay

Performance bonuses

Employee discounts

Full training

Wellbeing program

EAP 24/7

Job summary

Avis Budget Group is seeking a Return Agent at Melbourne Airport to greet customers and manage the vehicle return process. This full-time permanent role supports our operations with a focus on speed, accuracy, and friendly service.

You will inspect returned vehicles for damages, verify fuel and mileage, and input details into handheld devices. You’ll also clean and prepare cars according to company standards while delivering exceptional customer service.

Qualifications

• Full and valid driver’s licence.
• Open availability to work days, weekends and nights.
• Experience in retail, hospitality, customer service or similar roles.
• Ability to work in a fast-paced environment and deliver exceptional service.
• Ability to follow procedures and company guidelines.
• Comfortable learning and using computer systems to capture rental information.

Responsibilities

• Greet customers upon arrival and expedite the vehicle return process.
• Assist with check-in and recording of renter and vehicle details.
• Assess returned vehicles for new damages and report per procedure.
• Review fuel levels and odometer readings and input into handheld devices.
• Clean and prepare vehicles to company standards.

Skills

Customer service

Retail experience

Hospitality

Communication skills

Tools

Computer systems

Job description

We are looking for help at Melbourne Airport to serve our valued customers. This opportunity in what we call a 'Return Agent' capacity will be for an ongoing Fulltime role.

Fulltime Permanent role (38 hours per week)

Full training provided to help you achieve your goals & reach your potential

Supportive, friendly, and caring culture

Large, stable global organisation

Opportunity to grow and move internally within our business

About the Role

As a Return Agent you are the first point of contact at our operations. This position is responsible for greeting our customer upon their arrival at our rental location. In this position you will assist with the check-in of the renter's vehicle and vehicle details.

What you'll do

• Great customer in a friendly manner and help expedite the rental car return process to help get customers on their way
• Assess vehicle for any potential new damages and report it as per ABG's vehicle damage procedure
• Review returned vehicle gas levels and car kilometers while accurately inputting them into our hand held devices when needed
• Clean and prepare vehicles as per company standards

What we're looking for

• Applicants must have a full and valid driver's licence
• This is a full-time position that requires opened availability to work days, weekends, nights, etc (as this is a permanent role, we won't be able to consider Working Holiday Visa Holders at this stage unfortunately)
• Previous experience within retail, hospitality, customer service, sales or similar roles
• Ability to work in a fast paced environment while delivery exceptional customer service
• Ability to follow procedures and adhere to company guidelines and standards
• Comfortable learning and using various computer systems to accurately input rental information

Benefits and Perks

• Competitive Rate + loadings/overtime rates + performance Bonuses
• Employee discounts on car rental across Avis Budget Group
• Full training provided to help you achieve your goals & reach your potential
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Employee Assistance Programme (EAP) provided by Converge - 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Melbourne Airport

Victoria

Australia