Vehicle Return Agent / Outdoor Customer Service Representative (Fulltime)

Australia WTH Pty Limited; Melbourne; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive pay with loadings/overtime

Staff car rental discounts

Full training provided

Wellbeing programme and life/health/su

EAP support

Job summary

Avis Budget Group is seeking a Return Agent at Melbourne Airport. You will greet customers, assist with check-in of rental vehicles and vehicle details, and help expedite the return process.

This full-time permanent role offers comprehensive training, a supportive culture, and real opportunities to grow within a large global organisation with potential internal mobility.

Qualifications

• Full and valid driver’s licence required.
• Open availability to work days, weekends and nights for a permanent full-time role.
• Experience in retail, hospitality, customer service or similar roles.
• Comfortable learning and using computer systems to input rental information.

Responsibilities

• Greet customers on arrival and assist with check-in of rental vehicles.
• Assess and report any vehicle damages per procedure.
• Review fuel levels and vehicle mileage and input details into handheld devices.
• Clean and prepare vehicles to company standards.

Job description

We are looking for help at Melbourne Airport to serve our valued customers. This opportunity in what we call a 'Return Agent' capacity will be for an ongoing Fulltime role. Fulltime Permanent role (38 hours per week) Full training provided to help you achieve your goals & reach your potential Supportive, friendly, and caring culture Large, stable global organisation Opportunity to grow and move internally within our business

About the Role

As a Return Agent you are the first point of contact at our operations. This position is responsible for greeting our customer upon their arrival at our rental location. In this position you will assist with the check-in of the renter’s vehicle and vehicle details.

What you’ll do

• Great customer in a friendly manner and help expedite the rental car return process to help get customers on their way
• Assess vehicle for any potential new damages and report it as per ABG’s vehicle damage procedure
• Review returned vehicle gas levels and car kilometers while accurately inputting them into our hand held devices when needed
• Clean and prepare vehicles as per company standards

What we’re looking for

• Applicants must have a full and valid driver’s licence
• This is a full-time position that requires opened availability to work days, weekends, nights, etc (as this is a permanent role, we won’t be able to consider Working Holiday Visa Holders at this stage unfortunately)
• Previous experience within retail, hospitality, customer service, sales or similar roles
• Ability to work in a fast paced environment while delivery exceptional customer service
• Ability to follow procedures and adhere to company guidelines and standards
• Comfortable learning and using various computer systems to accurately input rental information

Benefits and Perks

• Competitive Rate + loadings/overtime rates + performance Bonuses
• Employee discounts on car rental across Avis Budget Group
• Full training provided to help you achieve your goals & reach your potential
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward. Melbourne Airport Victoria Australia A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.