Field Services Technician

Perth Airport Pty Ltd; Alpha; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free on site parking

Dynamic team culture

Modern facilities

Work-life balance

Competitive remuneration

Job summary

Perth Airport Pty Ltd is seeking a Field Services Technician to support and resolve IT issues across desktops, mobile devices, and AV systems at our facilities in Western Australia.

You will provide Tier I and II support, document incidents, and collaborate with SMEs to implement lasting solutions, ensuring high quality service and user satisfaction.

Qualifications

• Minimum 3 years’ experience providing Tier I & II IT support across desktops, mobile devices and AV systems.
• Strong troubleshooting skills for complex technical issues in stand-alone and networked environments.
• Excellent communication, able to explain technical information to technical and non-technical stakeholders.
• Experience deploying and managing operating systems with SCCM, WSUS and Intune.

Responsibilities

• Serve as the primary IT support contact, providing prompt Tier I guidance across multiple channels.
• Deliver comprehensive Tier II support, resolving hardware, software and IT system issues.
• Maintain detailed incident records and ensure efficient follow-up in the Service Management Platform.
• Collaborate with internal teams and SMEs to resolve escalated issues.
• Identify recurring problems, analyze root causes, and implement long-term solutions.

Skills

Tier I/II support

Troubleshooting

IT customer service

Desktop management

Communication

Tools

SCCM

WSUS

Intune

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Perth Airport is Australia’s Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians.

We are delivering a $5 billion infrastructure program to transform the airport, including new and expanded terminals, a parallel runway, multi‑storey car parks and our first on‑site hotel. This investment will deliver a single, integrated airport precinct and a world‑class passenger experience. Beyond aviation, the Perth Airport estate spans more than 2,100 hectares and supports a $1.5 billion portfolio of industrial and commercial assets, with significant opportunities for future development.

We are seeking a skilled Field Services Technician to join our service delivery team. This role will see you troubleshooting and collaborating with teams to resolve complex problems while delivering excellent customer service.

About the role

• Serve as the primary point of contact for IT support, delivering prompt and professional Tier I troubleshooting and guidance across multiple channels.
• Provide comprehensive Tier II support, resolving technical issues related to hardware, software, and IT systems, ensuring seamless daily operations.
• Maintain detailed records of incidents and resolutions in the Service Management Platform, ensuring efficient tracking and follow‑up.
• Collaborate with internal teams and escalated complex issues to Subject Matter Experts (SMEs) as needed for resolution.
• Proactively identify recurring technical issues, analyze root causes, and implement long‑term solutions through effective problem management.
• Support and contribute to change management initiatives, ensuring IT systems remain aligned with organizational requirements.

About You

• Minimum of 3 years’ experience providing Tier I & II IT support across a range of technologies including desktops, smartphones, and AV systems.
• Strong troubleshooting skills with the ability to resolve complex technical issues in both stand‑alone and networked environments.
• Proficient in deploying and managing operating systems using desktop management tools such as SCCM, WSUS, and Intune.
• Excellent communication skills, capable of conveying technical information clearly to both technical and non‑technical stakeholders.
• Highly organized and adaptable, able to manage multiple priorities in high‑pressure environments while maintaining professionalism.
• Strong commitment to delivering exceptional customer service, ensuring client satisfaction and continuous improvement.

Why Join Perth Airport?

We offer a collaborative and inclusive workplace where people are supported to do their best work. You’ll be part of a forward‑looking organisation with a clear purpose, working on projects that have a lasting impact on Western Australia.

Our benefits include:

• A dynamic and supportive team culture
• A contemporary workplace with excellent facilities
• A modern approach to work and life balance
• Competitive remuneration and company benefits
• Free on site parking

Doing the right thing by the planet and future generations is important to us. We place a strong emphasis on embedding sustainability throughout our business strategy and operations.

We remain steadfast in our commitment to driving ESPG (Environmental, Social, People, Governance) performance across our value chain and areas that have material environmental and social impact.

Ready for you career to take off?

Your career, cleared for take off.

At Perth Airport, every role supports a bigger journey. From day one, you’ll have a clear path—meaningful work, learning opportunities, and leaders who listen and champion diverse perspectives. We celebrate curiosity, recognise contributions, and support growth across projects that help shape Western Australia. We’re committed to a culture of equity, inclusion and respect, welcoming people from all communities, backgrounds and abilities to thrive here.