Airport Passenger Services Leader

Swissport; City of Hume; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

On-site parking

Career advancement

Comprehensive training and support

Annual leave accrual

Job summary

Swissport seeks a Passenger Services Manager to lead a team delivering essential services for airline clients at the airport. You will motivate high-performing teams, manage customer relationships, and collaborate with senior leadership to improve safety, efficiency and reliable service delivery.

You will apply Swissport’s safety management system to safeguard staff and operations, ensuring compliance with procedures and driving performance improvements in a fast-paced aviation environment.

Qualifications

• Experience leading large workforces in ground handling or airline environments.
• Strong safety culture and OH&S oversight.
• Ability to plan manpower, rosters, training and leave management.
• Excellent written and verbal communication; stakeholder engagement.

Responsibilities

• Provide OH&S oversight and foster aJust Culture in daily operations.
• Ensure compliance with company and client procedures.
• Lead operational planning to optimize manpower and cost control.
• Oversee airport performance, scorecards, and corrective actions.
• Manage equipment safety, maintenance costs and asset care.
• Coach team members and address performance issues.
• Promote equality, fairness, and zero tolerance for harassment.
• Maintain relationships with client representatives and airport stakeholders.

Skills

Ground handling

Team leadership

Safety culture

Staff rostering

Stakeholder relations

Communication

organisational skills

Job description

Swissport seeks a Passenger Services Manager to lead a team delivering essential services for airline clients at the airport. You will motivate high-performing teams, manage customer relationships, and collaborate with senior leadership to improve safety, efficiency and reliable service delivery.

You will apply Swissport’s safety management system to safeguard staff and operations, ensuring compliance with procedures and driving performance improvements in a fast-paced aviation environment.