Airport Lounge Lead — Guest Experience & Operations

Plaza Premium Lounge; Sydney; Sur place; AUD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Restaurant/dining benefits? (not in ad

Staff discounts

Résumé du poste

Plaza Premium Lounge in Sydney is seeking an Airport Lounge Supervisor to lead a dedicated team and deliver premium guest experiences. You will ensure smooth daily operations, coach staff on SOPs, manage rosters, and uphold safety and hygiene standards in a fast-paced lounge environment.

Ideal candidates will have RSA certification, proven leadership in busy settings, and flexibility to work early starts, weekends, and public holidays.

Qualifications

• RSA certification is mandatory.
• Experience leading a team in a busy environment.
• Flexible to work variable shifts including weekends and public holidays.
• Ability to coach staff on Standard Operating Procedures.
• Able to work under pressure.
• Knowledge of health and safety regulations.
• Well organized with good time management skills.
• Passionate about delivering exceptional guest service.
• Airport experience is advantageous.

Responsabilités

• Lead by example, demonstrating and promoting company values and purpose.
• Provide leadership and guidance to employees while on shift.
• Support Lounge Manager and assist in overall operations.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Conduct daily briefing and staff duty delegation.
• Coordinate procedures relating to menu changes, rosters, stock takes and daily reports.
• Ensure lounge opening/closing procedures are followed.
• Monitor quality of food, hygiene, and cleanliness of the lounge.
• Handle escalated guest complaints professionally.
• Review procedures to improve service, performance, and safety.
• Assist in recruitment and onboarding of new staff.
• Maintain confidentiality of proprietary information.

Connaissances

RSA certification

Leadership

Customer service

Staff training

Time management

Attention to detail

Conflict resolution

Description du poste

Plaza Premium Lounge in Sydney is seeking an Airport Lounge Supervisor to lead a dedicated team and deliver premium guest experiences. You will ensure smooth daily operations, coach staff on SOPs, manage rosters, and uphold safety and hygiene standards in a fast-paced lounge environment.

Ideal candidates will have RSA certification, proven leadership in busy settings, and flexibility to work early starts, weekends, and public holidays.