Lounge Supervisor

Plaza Premium Lounge; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Restaurant/dining benefits? (not in ad

Staff discounts

Job summary

Plaza Premium Lounge in Sydney is seeking an Airport Lounge Supervisor to lead a dedicated team and deliver premium guest experiences. You will ensure smooth daily operations, coach staff on SOPs, manage rosters, and uphold safety and hygiene standards in a fast-paced lounge environment.

Ideal candidates will have RSA certification, proven leadership in busy settings, and flexibility to work early starts, weekends, and public holidays.

Qualifications

• RSA certification is mandatory.
• Experience leading a team in a busy environment.
• Flexible to work variable shifts including weekends and public holidays.
• Ability to coach staff on Standard Operating Procedures.
• Able to work under pressure.
• Knowledge of health and safety regulations.
• Well organized with good time management skills.
• Passionate about delivering exceptional guest service.
• Airport experience is advantageous.

Responsibilities

• Lead by example, demonstrating and promoting company values and purpose.
• Provide leadership and guidance to employees while on shift.
• Support Lounge Manager and assist in overall operations.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Conduct daily briefing and staff duty delegation.
• Coordinate procedures relating to menu changes, rosters, stock takes and daily reports.
• Ensure lounge opening/closing procedures are followed.
• Monitor quality of food, hygiene, and cleanliness of the lounge.
• Handle escalated guest complaints professionally.
• Review procedures to improve service, performance, and safety.
• Assist in recruitment and onboarding of new staff.
• Maintain confidentiality of proprietary information.

Skills

RSA certification

Leadership

Customer service

Staff training

Time management

Attention to detail

Conflict resolution

Job description

Plaza Premium Lounge – Sydney Domestic Airport NSW

Plaza Premium Group proudly operate the world’s largest network of international airport lounges and award-winning airport hospitality & passenger experiences. Our passion is "Making Travel Better".

Our environment is fast paced and we are looking for the industry’s most ambitious Airport Lounge Supervisor to join our team and deliver the best-in‑class experience for both our valued guests and exceptional team.

Our promise to you:

We will respect and value your background and perspectives

We will work together with integrity

We will share our incredible pride for job, company and industry

What are looking for a passionate professional that has:

Attention to detail with the ability to work to high quality, measured standards

A focus and ability to consistently deliver a great customer experience

Someone looking togrow and progress your career within a reputable company

Key Responsibilities Include but not limited to:

Lead by example, demonstrating and promoting our company Values and Purpose

Show efficiency in constantly striving to provide an exceptional customer experience for our Plaza Premium Guests

Provide leadership and guidance to employees while on shift

Provide support to the Lounge Manager and assist in overall operations

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met

Conduct daily briefing and staff duty delegation

Coordinate the administration of procedures relating to menu changes, rosters, stock take and daily management reporting

Ensure Lounge opening and closing procedures are consistent and managed accordingly

Monitor and ensure quality of food, hygiene, cleanliness and tidiness of the Lounge including maintenance of plant and equipment

Handle any escalated guest complaints in a professional and discreet manner

Review work procedures and operational standards in order to determine ways to improve the services, performance and safety

Assist in recruitment and induction of new team members

Maintain confidentiality of proprietary information and protect company assets

Key Selection Criteria:

Responsible Service of Alcohol (RSA) certification (mandatory).

Experience leading or supervising a team within a busy environment

Flexible to work variable shifts including early starts, weekends and public holidays

Ability to coach and train staff effectively on Standard Operating Procedures

Able to work under pressure

Knowledge in health and safety regulations

Well organized with good time management skills

Passionate about delivering exceptional guest service

Experience in working in airport would be advantage