Airline Ground Services Agent - Check-In & Passenger Care

Star Aviation Services; Sydney; Sur place; AUD 30 000 - 44 000; Plein temps

Résumé du poste

Star Aviation Services is hiring a Customer Service Representative to be the welcoming face of our operation at Australia’s major airports. You will deliver check-in and PRM services, assist with boarding, and uphold safety standards while guiding passengers through secure processes.

You will greet passengers, verify tickets, issue boarding passes, and educate travelers on security rules. The role requires adaptability in a fast-paced team and a commitment to customer satisfaction.

Qualifications

• Previous check-in/MHL experience is essential for this position.
• Strong customer focus and professional communication.
• Ability to multitask and adapt to changing priorities.

Responsabilités

• Deliver check-in and PRM services for Star Aviation and airline customers.
• Ensure safety policies and procedures are followed at all times.
• Politely greet passengers at the terminal counter and assist with boarding.
• Verify passenger data, issue boarding passes, and educate on security rules.
• Direct passengers to gates and coordinate with airlines as required.
• Assist with wheelchair passengers and operate ground equipment safely.
• Perform boarding gate duties and passenger marshalling as needed.
• Liaise with passengers regarding missing baggage and reconcile airline revenue.

Connaissances

Check-in experience

PRM support

Customer service

Safety awareness

Teamwork

Outils

Radio communications

Boarding procedures

Description du poste

Star Aviation Services is hiring a Customer Service Representative to be the welcoming face of our operation at Australia’s major airports. You will deliver check-in and PRM services, assist with boarding, and uphold safety standards while guiding passengers through secure processes.

You will greet passengers, verify tickets, issue boarding passes, and educate travelers on security rules. The role requires adaptability in a fast-paced team and a commitment to customer satisfaction.