Airline Passenger Experience Agent (Casual)

Star Aviation; Albury City; On-site; AUD 45,000 - 60,000; Part time

Benefits offered by this job

Travel discounts

Career development

In-house training

Job summary

Star Aviation at Albury Airport is seeking a casual Customer Service Officer to be the first point of contact for passengers, delivering seamless check-in and boarding experiences with a calm, solution‑oriented approach. You’ll need strong communication, organisation and a customer‑focussed mindset, plus an ASIC or the ability to obtain one, and ideally experience in aviation.

The role suits team players who adapt quickly in a fast‑paced environment.

Qualifications

• A valid Aviation Security Identification Card (ASIC) - or ability to obtain one.
• Experience with Aviation/Airline industry – desirable.
• Clear communication and professional approach to customers.
• Calm and empathetic under pressure in a fast-paced environment.

Responsibilities

• Assisting passengers with check-in, boarding passes, and baggage.
• Providing support to passengers with special assistance needs.
• Directing passengers safely to gates and boarding areas.
• Handling missing baggage enquiries and basic admin tasks.
• Representing the airline and Star Aviation to a high standard.

Skills

Strong communication skills

Excellent organisation

Time management

Teamwork

Problem solving

Ability to multi-task

Customer focused

Flexibility to work casual shifts

Job description

Star Aviation at Albury Airport is seeking a casual Customer Service Officer to be the first point of contact for passengers, delivering seamless check-in and boarding experiences with a calm, solution‑oriented approach. You’ll need strong communication, organisation and a customer‑focussed mindset, plus an ASIC or the ability to obtain one, and ideally experience in aviation.

The role suits team players who adapt quickly in a fast‑paced environment.