Airport Customer Experience Specialist

Star Aviation; Sydney; Sur place; AUD 30 000 - 47 000; Plein temps

Résumé du poste

Star Aviation, delivering passenger-focused ground handling at Sydney Airport, seeks a Customer Service Officer to welcome passengers, assist with check-in and boarding, and uphold safety standards. You will interact with airline customers and operate at the terminal with professionalism and confidence.

Join a team dedicated to smooth passenger journeys, accurate data checks, and clear safety protocols while supporting exceptional customer experiences in a fast-paced airport environment.

Qualifications

• Deliver check-in services on behalf of Star Aviation and its Airline customers in the correct application
• Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and procedures
• Politely welcome passengers as they arrive at the terminal counter
• Check bookings and issue boarding passes
• Educate passengers about airport security protocols and luggage allowances
• Safely direct passengers to the correct gate for their flight
• Represent both the Airline and Star to the highest-level ensuring customer satisfaction
• Complete Passenger Marshalling duties maintaining a safe and secure environment as per our client’s requirements

Responsabilités

• Deliver check-in services on behalf of Star Aviation and its Airline customers in the correct application
• Check bookings and issue boarding passes
• Educate passengers about airport security protocols and luggage allowances
• Safely direct passengers to the correct gate for their flight
• Perform Boarding Gate duties including public announcements as per our client’s requirements

Description du poste

Star Aviation, delivering passenger-focused ground handling at Sydney Airport, seeks a Customer Service Officer to welcome passengers, assist with check-in and boarding, and uphold safety standards. You will interact with airline customers and operate at the terminal with professionalism and confidence.

Join a team dedicated to smooth passenger journeys, accurate data checks, and clear safety protocols while supporting exceptional customer experiences in a fast-paced airport environment.