Moranbah Airport - Customer Service Officer - Casual Position

Star Aviation; Moranbah; On-site; AUD 45,000 - 65,000; Full time

Job summary

Star Aviation in Moranbah, Queensland, is seeking a Customer Service Officer to be the first point of contact for passengers, delivering seamless check-in and boarding experiences. The role requires a valid ASIC, calmness under pressure, and a proactive, empathetic approach to every interaction.

You will assist with check-in and baggage, support passengers with special needs, direct them to gates, handle inquiries about missing baggage and complete basic admin tasks, while upholding Star

Qualifications

• Clear communication and interpersonal skills essential.
• Customer service experience is highly valued.
• Ability to multitask, stay organized and meet deadlines.
• Strong problem-solving mindset and calm under pressure.

Responsibilities

• Assist passengers with check-in, boarding passes and baggage.
• Provide support to passengers with special assistance needs.
• Direct passengers to gates and boarding areas.
• Handle missing baggage inquiries and basic administrative tasks.
• Represent Star Aviation to high professional standards.

Skills

Clear communication

Interpersonal skills

Teamwork

Multi-tasking

Time management

Customer focus

Calm under pressure

Problem solving

Job description

At Star Aviation, we’re big enough to manage, but small enough to care. With us, you’ll experience the scale of working with Australia’s leading airlines, while still being part of a business that treats you like an individual.

Every shift is about keeping the skies safe, keeping Australia’s airports moving and making travel journeys memorable for passengers.

Our values are at the heart of everything we do, and we’re excited to welcome people who share them. When we work with those who live our values every day, we strengthen and protect the great culture that defines Star Aviation, ensuring it continues to deliver exceptional results for our people, our partners, and our passengers.

How we support you

We’ll support your growth with ongoing career training and development through our in-house programs, and you’ll also enjoy access to discounts and benefits across travel, retail, lifestyle and more - from partners like SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many others.

Mandatory requirement

The role requires the ability to obtain and maintain an Aviation Security Identification Card (ASIC). To be eligible, you must hold valid photo identification and successfully meet all background and security clearance requirements.

As a Customer Service Officer, you’ll be the first point of contact for passengers, providing seamless check-in and boarding experiences. This role requires someone who can stay calm under pressure, adapt quickly, and deliver solutions with a positive attitude.

Your work will include:

• Assisting passengers with check-in, boarding passes, and baggage
• Providing support to passengers with special assistance needs
• Directing passengers safely to gates and boarding areas
• Handling missing baggage enquiries and basic admin tasks
• Representing the airline and Star to the highest standard

We’re looking for someone who is resilient and adaptable, with strong communication skills and a natural ability to solve problems. You’ll need to remain calm in busy situations, work well in a team, and bring a professional and empathetic approach to every interaction.

• Clear communication and good interpersonal skills
• Ability to perform all duties at a high standard
• A valid Aviation Security Identification Card (ASIC)
• Caring approach to dealing with people
• Excellent organisation and time management skills
• Strong ability to multi-task, priorities and meet deadlines
• Customer focus to deliver exceptional service
• Ability to adapt to changing priorities and situations
• Able to work well in a fast-paced team environment
• Proficient in report writing, in plain and clear English