Aviation Customer Service Specialist – Check-in & Boarding

Star Aviation; Moranbah; On-site; AUD 45,000 - 65,000; Full time

Job summary

Star Aviation in Moranbah, Queensland, is seeking a Customer Service Officer to be the first point of contact for passengers, delivering seamless check-in and boarding experiences. The role requires a valid ASIC, calmness under pressure, and a proactive, empathetic approach to every interaction.

You will assist with check-in and baggage, support passengers with special needs, direct them to gates, handle inquiries about missing baggage and complete basic admin tasks, while upholding Star

Qualifications

• Clear communication and interpersonal skills essential.
• Customer service experience is highly valued.
• Ability to multitask, stay organized and meet deadlines.
• Strong problem-solving mindset and calm under pressure.

Responsibilities

• Assist passengers with check-in, boarding passes and baggage.
• Provide support to passengers with special assistance needs.
• Direct passengers to gates and boarding areas.
• Handle missing baggage inquiries and basic administrative tasks.
• Represent Star Aviation to high professional standards.

Skills

Clear communication

Interpersonal skills

Teamwork

Multi-tasking

Time management

Customer focus

Calm under pressure

Problem solving

Job description

Star Aviation in Moranbah, Queensland, is seeking a Customer Service Officer to be the first point of contact for passengers, delivering seamless check-in and boarding experiences. The role requires a valid ASIC, calmness under pressure, and a proactive, empathetic approach to every interaction.

You will assist with check-in and baggage, support passengers with special needs, direct them to gates, handle inquiries about missing baggage and complete basic admin tasks, while upholding Star