Airport Customer Experience Agent

Star Aviation Services; Bayside; On-site; AUD 55,000 - 65,000; Full time

Job summary

Star Aviation Services is hiring a Customer Service Officer at Sydney Airport. You will welcome passengers, support check-in and boarding, and ensure safety and service standards are upheld.

A background in aviation or airline industry is desirable, with a valid ASIC or the ability to obtain one and a current driver’s license for commuting. You will work in a fast-paced team, delivering exceptional customer journeys from arrival through to boarding, in line with our values of Safety,

Qualifications

• Experience in delivering high-quality customer service in fast-paced environments.
• Clear communication and interpersonal skills.
• Strong time management and organisation abilities.
• Ability to multi-task and adapt to changing priorities.
• Customer-focused mindset with a professional demeanor.

Responsibilities

• Greet and assist passengers at Sydney Airport terminal counters.
• Check-in passengers and issue boarding passes accurately.
• Provide information on security procedures and luggage allowances.
• Direct passengers to gates and assist with boarding as required.
• Liaise with airline staff to resolve customer issues and rebook where necessary.
• Ensure safety and customer service standards are maintained throughout the shift.

Skills

Customer service

Communication

Time management

Teamwork

Multitasking

Customer-focused

Adaptability

Job description

Star Aviation Services is hiring a Customer Service Officer at Sydney Airport. You will welcome passengers, support check-in and boarding, and ensure safety and service standards are upheld.

A background in aviation or airline industry is desirable, with a valid ASIC or the ability to obtain one and a current driver’s license for commuting. You will work in a fast-paced team, delivering exceptional customer journeys from arrival through to boarding, in line with our values of Safety,