Air Hub Floor Leader: Process & Dispatch (Night Shifts)

Amazon Commercial Services Pty Ltd - F47; Sydney; On-site; AUD 39,000 - 50,000; Full time

Job summary

Amazon Commercial Services Pty Ltd - F47 in Sydney is hiring a Process Assistant for our Kemps Creek air hub. You will oversee the full air dispatch workflow each shift, including induction, sortation, bag building, palletising, and loading trucks for departures.

You will coordinate with the operations team and airline partners to ensure on-time departures, train and coach team members, and help drive safety and efficiency on the floor.

Qualifications

• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience.
• High school or equivalent.
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.
• Work 38+ hours/week, and overtime as required.
• Willingness to undergo and successfully pass government background checks to obtain an Aviation Security Identification Card (ASIC).
• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members.

Responsibilities

• Manage day-to-day air hub operations across all process paths: induction, sortation, bag building, palletising, and truck loading.
• Support daily management of the department by allocating labour, leading team meetings, and assigning job duties, covering for Air Hub Manager when needed.
• Work on the floor alongside associates, providing hands-on training and coaching SOP compliance and safe work practices.
• Track and report air hub operations and labour hours daily, supporting process improvements and area performance.
• Maintain a clean, organised, and safe work environment every shift, addressing hazards and reporting injuries to the Air Hub Manager.
• Liaise with internal teams and airline partners to ensure smooth end-to-end operations and disruptions handling.
• Create and send a daily End of Shift report covering all operational activity.
• Identify opportunities to streamline operations and analyse processes to prevent issues.

Skills

Microsoft Office

Communication skills

Flexible schedule

Physical stamina

Team coaching

Overtime readiness

Education

High school diploma or equivalent

Job description

Amazon Commercial Services Pty Ltd - F47 in Sydney is hiring a Process Assistant for our Kemps Creek air hub. You will oversee the full air dispatch workflow each shift, including induction, sortation, bag building, palletising, and loading trucks for departures.

You will coordinate with the operations team and airline partners to ensure on-time departures, train and coach team members, and help drive safety and efficiency on the floor.