Operations Supervisor (Process Assistant), Inbound - Day Shift

Amazon Inc.; City of Greater Dandenong; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

Amazon Commercial Services Pty Ltd in Dandenong is seeking an experienced Process Assistant for the inbound area on day shift (7am - 5pm). You will support the Area Manager, guide team members to follow processes and ensure smooth daily operations.

This hands-on role provides practical exposure to workflows, tools and production goals. The ideal candidate will have leadership experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Flexible schedule including weekends, nights and holidays.
• 38+ hours per week with overtime as required.
• Experience leading teams and guiding others on shift.
• Strong written and verbal communication and interpersonal skills.
• Experience with computers and Microsoft Office tools.

Responsibilities

• Support and work in Inbound and other departments as required.
• Assist with daily department duties, labor allocation, and task assignment.
• Provide coverage for Area Managers on shift.
• Follow up on attendance and SOP compliance; track labor hours.
• Coach associates and verify safety and process adherence.
• Monitor area performance through tracking and reporting.
• Participate in Operational Excellence initiatives.
• Understand workflow and daily production goals; keep area organized.

Skills

Team leadership

Communication skills

Interpersonal skills

Coaching and training

Tools

Outlook

Word

Excel

Job description

Operations Supervisor (Process Assistant), Inbound - Day Shift

Job ID: 10557339 | Amazon Commercial Services Pty Ltd

We’re seeking for an experienced Process Assistant to join the team at our Fulfillment Center in Dandenong working on day shift (7am - 5pm).

The Process Assistant will support the Area Manager, and will hold responsibilities specific to your process path.

You’ll be the go-to person for team members during your shift, guiding them to follow established processes and ensuring smooth day-to-day operations. This is a hands‑on role that will give you practical experience with the tools and systems.

Key job responsibilities

• Support and work in Inbound and other departments as required
• Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties
• Providing coverage for Area Managers
• Providing policy follow‑up, attendance tracking (duties do not extend to discipline)
• Tracking and reporting of abor hours
• Assisting the floor as an associate resource, training associates and verifying SOP compliance
• Ensuring successful area performance, through tracking, reporting and feedback of associate performance
• Participating in Operational Excellence initiatives in some capacity
• Fully understanding workflow and daily production goals
• Assisting in keeping work area clean and organised,
• Identifying and addressing safety hazards within the work area
• Coaching associates to work safely at all times
• Referring all job injuries immediately to area manager

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Work 38+ hours per week, and overtime as required
• Previous experience leading teams
• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members
• Experience working with computers and Microsoft Office (Outlook, Word, Excel).

Preferred Qualifications

• Leadership experience directly managing others,
• Experience working within a similar field (manufacturing/distribution/warehousing/large retail),
• Experience with performance metrics and lean process improvement

Acknowledgement of country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.