Air Hub Process Lead — Night Shift Operations

Amazon; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Amazon is seeking a Process Assistant for our Kemps Creek air hub to manage the full air dispatch workflow across induction, sortation, bag building, palletising, and truck loading. You will coordinate with operations and our airline partner to ensure timely departures and maintain safe, compliant practices daily.

Two shifts are available: Sun-Wed 23:00–09:00 and Wed-Sat 23:00–09:00. The role involves hands-on floor work, team coaching, and constant collaboration with multiple internal teams to

Qualifications

• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members.
• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience.
• Willingness to undergo and successfully pass government background checks to obtain an Aviation Security Identification Card (ASIC).
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Manage day-to-day air hub operations across all process paths: induction, sortation, bag building, palletising, and truck loading.
• Support daily management of the department by allocating labour, leading team meetings, and assigning job duties, covering for Air Hub Manager when needed.
• Work on the floor alongside associates, providing hands-on training, ensuring SOP compliance, and coaching safe work practices.
• Track and report air hub operations and labour hours on a daily basis, contributing to process improvement projects and supporting area performance through monitoring and associate feedback.
• Maintain a clean, organised, and safe work environment every shift, proactively identifying and addressing hazards and referring all workplace injuries immediately to the Air Hub Manager.
• Liaise with internal teams including the fulfilment centre, sort centre, ATS, and AvSec to ensure smooth end-to-end operations, coordinating with the airline for any disruptions to scheduled departures.
• Create and send a daily End of Shift report covering all operational activity.
• Identify opportunities to streamline operations and conduct regular analysis of processes to prevent recurrence of issues.
• Communicate status updates, delays, risks, and other issues to the Air Hub Manager.
• Lead by example, fostering a culture of safety, customer obsession and ownership.

Skills

Communication skills

Excellent written and verbal

Interpersonal skills

Education

High school or equivalent

Tools

Microsoft Office (Word/Excel/Outlook)

Job description

Amazon is seeking a Process Assistant for our Kemps Creek air hub to manage the full air dispatch workflow across induction, sortation, bag building, palletising, and truck loading. You will coordinate with operations and our airline partner to ensure timely departures and maintain safe, compliant practices daily.

Two shifts are available: Sun-Wed 23:00–09:00 and Wed-Sat 23:00–09:00. The role involves hands-on floor work, team coaching, and constant collaboration with multiple internal teams to