Operations Lead, Warehouse & Process Improvement

Amazon; City of Hume; On-site; AUD 60,000 - 75,000; Full time

Job summary

Amazon Commercial Services Pty Ltd is hiring Process Assistants to support Middle Mile operations. You will manage labor allocation, lead meetings, and assign duties while coordinating with internal and external stakeholders.

The role involves variable 4-on/3-off shift patterns including weekends. Responsibilities include tracking labor hours, training associates, ensuring SOP compliance, and driving operational excellence.

Qualifications

• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.
• Previous experience leading teams.
• Experience working within a similar field (manufacturing/distribution/warehousing/large retail).
• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members.
• Availability to work 38 hours+/week, and overtime as required.
• Experience working with computers and Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Track and report labor hours
• Occasionally, assist with production duties, train associates and verify SOP (standard operating procedure) compliance
• Ensure successful area performance through tracking and reporting metrics
• Independently assess all aspects of associate work performance and provide timely and detailed feedback
• Participate in Operational Excellence initiatives
• Maintain a full understanding of workflow and daily production goals
• Review and update SOPs as required
• Ensure work areas remain clean and are properly equipped
• Identify and address safety hazards within the work area, and participate in safety initiatives
• Coach associates on ways to work safely at all times
• Ensure all job injuries are reported timely in accordance with established policies and procedures
• Provide leave coverage for Shift Managers

Skills

Leadership experience

Team management

Communication skills

Problem solving

Tools

Outlook

Word

Excel

Job description

Amazon Commercial Services Pty Ltd is hiring Process Assistants to support Middle Mile operations. You will manage labor allocation, lead meetings, and assign duties while coordinating with internal and external stakeholders.

The role involves variable 4-on/3-off shift patterns including weekends. Responsibilities include tracking labor hours, training associates, ensuring SOP compliance, and driving operational excellence.