Air Freight Specialist — Customer Impact & Profitability

Deutsche Post; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

DHL Global Forwarding is hiring an Air Freight Specialist in Brisbane to own the customer shipment journey from booking through to billing, ensuring accuracy, efficiency and compliance across air imports/exports. You will manage bookings, documentation, milestones and provide proactive updates to customers.

Ideal candidates will have experience in air freight operations, strong customer service skills and a commercial mindset to maximise profitability while delivering exceptional customer

Qualifications

• Experience in air freight imports, exports, or freight forwarding operations.
• Strong customer service and relationship-building skills.
• A commercial mindset with a focus on profitability and efficiency.
• Excellent attention to detail and organisational skills.
• The ability to solve problems, manage competing priorities and work independently.
• Strong communication skills and a passion for delivering results.

Responsibilities

• Own the customer shipment journey from booking through to billing.
• Act as the primary point of contact for customers throughout the shipment lifecycle.
• Manage bookings, documentation, shipment milestones and operational updates.
• Ensure accurate and timely invoicing while maximising profitability on every file.
• Resolve customer queries, claims and invoice disputes with professionalism and urgency.
• Monitor supplier performance and identify opportunities to improve efficiency.
• Apply customer SOPs and compliance requirements across all shipments.
• Identify opportunities to grow customer relationships and support business growth.
• Deliver an exceptional customer experience at every touchpoint.

Skills

Air freight imports/exports

Customer service

Commercial mindset

Attention to detail

Problem solving

Communication skills

Job description

DHL Global Forwarding is hiring an Air Freight Specialist in Brisbane to own the customer shipment journey from booking through to billing, ensuring accuracy, efficiency and compliance across air imports/exports. You will manage bookings, documentation, milestones and provide proactive updates to customers.

Ideal candidates will have experience in air freight operations, strong customer service skills and a commercial mindset to maximise profitability while delivering exceptional customer