Air Freight Transport Specialist

DHL Global Forwarding; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work after onboarding

Competitive compensation

Job summary

DHL Global Forwarding is seeking an Air freight Transport Specialist in Sydney to join the Airfreight Import team. You will coordinate import deliveries, manage providers and support customer delivery requirements from the Sydney office.

This role requires experience in air/ocean import operations, knowledge of forwarding processes, and the ability to deliver friendly, solution‑focused service. Hybrid working options apply after onboarding.

Qualifications

• Experience in shipping/import operations in airfreight/ocean-freight.
• Knowledge of forwarding business, DHL products and systems is desirable.
• CargoWise and Expedient experience is advantageous.
• Ability to identify and meet customer needs in a friendly manner.

Responsibilities

• Coordinate air freight import deliveries.
• Manage cartage providers to meet KPIs.
• Coordinate payments for release of cargo via forwarders.
• Be the main contact for allocated customers on delivery requirements.
• Monitor shipments held by Customs and DAFF.
• Help reduce client transport liabilities.

Skills

Customer focus

Problem solving

Communication

Education

Experience in air/ocean import operations

Tools

CargoWise

Expedient

Job description

Join our dynamic Team at DHL Global Forwarding! We are looking for an Air freight Transport Specialist, within the Airfreight Freight Import Department, at our Sydney Office.

About Us

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as “The logistics company for the world.”

Key Responsibilities

• Coordination of Air Freight import deliveries.
• Manage cartage providers on a day-to-day basis to adhere to agreed KPIs.
• Some coordination of payments for release of cargo via outside forwarders.
• Act as key contact for allocated customers on agreed delivery requirements and supporting on challenges.
• Monitoring the Customs and DAFF held shipments.
• Reduction of client transport liabilities.

Key Accountabilities

• Previous experience in Shipping/International freight forwarding industry in airfreight and/or ocean-freight / Import operational roles
• Good knowledge of forwarding business, DHL products and business systems (advantageous)
• CargoWise and Expedient experience (advantageous)
• Ability to identify and meet customer needs in a pleasant and friendly manner.

To be successful you will need:

All employees are expected to demonstrate our core behavioural dimensions to be successful.

• To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
• To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
• To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
• To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

To be successful; all applicants must possess full time unlimited Australian work rights

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

• Hybrid working options available after successful onboarding.
• Consistently voted as a great place to work.
• Focus on wellbeing with annual fitness subsidy.

If you are looking for a career, and not just a job, and believe you would be good fit for the position;