Air Freight Specialist

Deutsche Post; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

DHL Global Forwarding is hiring an Air Freight Specialist in Brisbane to own the customer shipment journey from booking through to billing, ensuring accuracy, efficiency and compliance across air imports/exports. You will manage bookings, documentation, milestones and provide proactive updates to customers.

Ideal candidates will have experience in air freight operations, strong customer service skills and a commercial mindset to maximise profitability while delivering exceptional customer

Qualifications

• Experience in air freight imports, exports, or freight forwarding operations.
• Strong customer service and relationship-building skills.
• A commercial mindset with a focus on profitability and efficiency.
• Excellent attention to detail and organisational skills.
• The ability to solve problems, manage competing priorities and work independently.
• Strong communication skills and a passion for delivering results.

Responsibilities

• Own the customer shipment journey from booking through to billing.
• Act as the primary point of contact for customers throughout the shipment lifecycle.
• Manage bookings, documentation, shipment milestones and operational updates.
• Ensure accurate and timely invoicing while maximising profitability on every file.
• Resolve customer queries, claims and invoice disputes with professionalism and urgency.
• Monitor supplier performance and identify opportunities to improve efficiency.
• Apply customer SOPs and compliance requirements across all shipments.
• Identify opportunities to grow customer relationships and support business growth.
• Deliver an exceptional customer experience at every touchpoint.

Skills

Air freight imports/exports

Customer service

Commercial mindset

Attention to detail

Problem solving

Communication skills

Job description

Ready to move the world's shipments and build a career with the world's leading logistics company?

At DHL Global Forwarding, we don't just move freight. We connect people, businesses and opportunities across the globe.

We're looking for an Air Freight Specialist to join our high-performing team. Whether your expertise is in Air Imports, Air Exports, or both, you'll play a critical role in ensuring every shipment is delivered with precision, profitability and exceptional customer service.

This is a role for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering results.

What you'll be doing

You'll own the customer shipment journey from booking through to billing, ensuring every shipment is handled accurately, efficiently and compliantly.

• Act as the primary point of contact for customers throughout the shipment lifecycle.
• Manage bookings, documentation, shipment milestones and operational updates.
• Ensure accurate and timely invoicing while maximising profitability on every file.
• Resolve customer queries, claims and invoice disputes with professionalism and urgency.
• Monitor supplier performance and identify opportunities to improve efficiency.
• Apply customer SOPs and compliance requirements across all shipments.
• Identify opportunities to grow customer relationships and support business growth.
• Deliver an exceptional customer experience at every touchpoint.

What you'll bring

• Experience in air freight imports, exports, or freight forwarding operations.
• Strong customer service and relationship-building skills.
• A commercial mindset with a focus on profitability and efficiency.
• Excellent attention to detail and organisational skills.
• The ability to solve problems, manage competing priorities and work independently.
• Strong communication skills and a passion for delivering results.

Why DHL Global Forwarding?

At DHL, our people make the difference. As part of the world's leading logistics company, you'll join a team that is passionate about connecting people, improving lives and delivering excellence every day.

We offer:

• Career development and growth opportunities across a global network.
• A collaborative and supportive team culture.
• Recognition through our Great Place to Work-certified workplace.
• Employee wellbeing initiatives and benefits.
• The opportunity to work with some of the world's biggest brands and supply chains.

How you'll succeed at DHL

You will:

• Drive results and take ownership.
• Build trust and foster strong relationships.
• Stay positive and adaptable in a changing environment.
• Demonstrate the will to win while working collaboratively towards shared success.