Air Freight Department Manager

Deutsche Post; Brisbane; On-site; AUD 60,000 - 85,000; Full time

Job summary

DHL in Brisbane is seeking an Air Freight Specialist to manage the end-to-end shipment journey from booking to billing, delivering excellent customer service and driving profitability.

You will handle air imports/exports, be the main contact for customers, resolve queries, ensure accurate documentation and compliance, and build strong relationships to grow the business.

Qualifications

• Air freight or freight forwarding experience.
• Strong customer service and communication skills.
• Excellent attention to detail and problem-solving ability.
• A proactive, commercial mindset with a focus on results.

Responsibilities

• Manage air freight shipments from booking through to invoicing.
• Be the first point of contact for customers and resolve queries, claims and disputes.
• Ensure accurate documentation, billing and compliance.
• Drive profitability through effective shipment management and rate application.
• Build strong customer relationships and identify growth opportunities.
• Deliver an outstanding customer experience at every touchpoint.

Skills

Air freight

Freight forwarding

Customer service

Communication skills

Attention to detail

Problem solving

Commercial mindset

Proactive

Job description

Join the world's leading logistics company.

We're looking for an Air Freight Specialist to manage the end-to-end shipment journey while delivering exceptional customer service, driving profitability, and ensuring every shipment moves seamlessly from booking to billing.

Whether your experience is in Air Imports, Air Exports, or both, you'll be the key contact for customers, solving challenges, building relationships, and creating great outcomes every day.

What you'll do

• Manage air freight shipments from booking through to invoicing.
• Be the first point of contact for customers and resolve queries, claims and disputes.
• Ensure accurate documentation, billing and compliance.
• Drive profitability through effective shipment management and rate application.
• Build strong customer relationships and identify growth opportunities.
• Deliver an outstanding customer experience at every touchpoint.

What you'll bring

• Air freight or freight forwarding experience.
• Strong customer service and communication skills.
• Excellent attention to detail and problem-solving ability.
• A proactive, commercial mindset with a focus on results.

Why DGF?

At DHL, our people make the difference. Join a collaborative, high-performing team where you'll have opportunities to grow your career, develop your skills, and make an impact with a global leader in logistics.